Guest Experience Coordinator - Part-Time

Antioch, CA, USA|

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $18.53 - $27.79

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Flexible Schedule

Professional Development

team events

Job Description

The Guest Experience Coordinator position is with Wente Family Estates (WFE), a renowned winery committed to delivering exceptional wine experiences while upholding values of respect, integrity, sustainability, and excellence. Wente Family Estates is a family-owned winery known for its dedication to quality and customer service within the wine industry. The company operates with a focus on sustainability and excellence, fostering a welcoming environment for both customers and employees. WFE's commitment to environmental, economic, and social sustainability influences every aspect of its business operations, from information distribution to staffing practices.\n\nThis role is a part-time position supporting the Concierge Team by managing... Show More

Job Requirements

Must be able to work a minimum of 3 days per week including weekends and some holidays
able to work up to 24 hours per week and can include evenings and weekends for special events
requires the ability to sit or stand for potentially long periods of time throughout the workday
requires manual dexterity
hearing sufficient to understand conversations, both in person and on the telephone
strong attention to detail
excellent communication skills
ability to handle multiple tasks simultaneously
willingness to learn new skills and technology
must demonstrate WFE RISE values (Respect, Integrity, Sustainability & Excellence)

Job Qualifications

1-3 years of experience in retail or hospitality preferred
passion and excellence with attention to detail and customer service
excitement and interest in the wine industry
strong proficiency with Microsoft Outlook (managing multiple email accounts), Excel (pivot tables and filtering data sets), and Word
comfortable with learning new technology
professional demeanor with a positive, enthusiastic and a proactive get in there attitude
must be able to lift the equivalent of one case of wine or promotional materials
must be 21 years or older

Job Duties

Provides exceptional customer service to all guests
supports concierge service and assists guests with booking reservations, wine orders, and adding on to their experiences
responsible for responding to guest inquiries, account updates and cancellation requests
supports guest phone calls, emails, and additional communication methods as they are enabled
follow up with guests who have shipping exceptions to ensure delivery of wine orders
creates and maintains relationships with members to build loyalty and client engagement
checks database for missing or incorrect member information and contacts members to acquire correct information
updates club member information upon request
processes special orders and requests for Wine Club member quarterly shipments
works with the Wine Club Coordinator to support Wine Club initiatives
assists at club release events and other Wente events to support tasting room teams and engage with club members
supports on-property booking and planning of experiences and itineraries for identified industry, sales, and media guests as needed
supports social response and service through 3rd party digital properties and social media platforms (Facebook, Instagram, Yelp, OpenTable, etc.)

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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