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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
401(k)
Vision Insurance
Job Description
Bay Shores Peninsula Hotel is a charming boutique hotel located in the heart of Newport Beach, California. Known for its cozy coastal retreat atmosphere, the hotel offers a unique blend of vintage charm and heartfelt service that has made it a beloved destination for guests over generations. Unlike large chain hotels, Bay Shores Peninsula prides itself on providing a personalized experience that resembles the comfort and warmth of a beach house rather than a typical lodging facility. With a strong commitment to local pride, meaningful guest interactions, and warm hospitality, this independent hotel ensures every room and every guest interaction... Show More
Job Requirements
- High school diploma or equivalent
- Prior front desk or guest services experience preferred
- Basic computer skills including reservation systems
- Excellent communication skills
- Ability to work flexible schedules including weekends and holidays
- Must be able to handle cash transactions accurately
- Ability to stand for extended periods
- Food safety knowledge
Job Qualifications
- High school diploma or equivalent
- Prior experience in hotel front desk or guest services preferred
- Strong communication and interpersonal skills
- Proficiency with reservation and cash handling systems
- Basic knowledge of food safety and café operations
- Ability to multitask and work efficiently in a fast-paced environment
- Positive attitude and customer service orientation
Job Duties
- Maintain a friendly, cheerful and courteous demeanor always while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet guests arriving and complete established check-in procedures daily
- Facilitate guest departures by following established procedures to close accounts and determine room availability
- Calculate and post monies, receipts, guest accounts using proper cash handling methods
- Answer inquiries and accept reservations in person and over the phone
- Communicate hotel rates and information accurately and professionally
- Maintain good guest relations by being knowledgeable of in-house and local area functions
- Operate PBX equipment for incoming and outgoing calls and wake-up calls
- Control cash and credit transactions at the front desk
- Take guest orders and make recommendations at The Café
- Prepare, stock and serve small café items
- Maintain clean bar tables, chairs, stools and counter surfaces
- Clean and upkeep espresso machines and brewing equipment
- Adhere to food safety requirements
- Process all cash and charge transactions according to house procedures
- Close checks and run reports at the end of shift
- Stock side stations with coffee, tea and beverage items
- Support the market by stocking, cleaning, and ringing up guest purchases
- Aid other team members and departments to contribute to overall department and hotel performance
- Perform other duties as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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