Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Training and development opportunities
Team-oriented work environment
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company recognized for its innovative approach in the hotel industry. With a strong presence in major U.S. gateway cities such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate Hotels has established itself as a leading player with an expanding footprint in the Caribbean and Latin America. The company specializes in managing a diverse portfolio that includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. Highgate focuses on leveraging cutting-edge revenue management tools to anticipate market dynamics and optimize asset value while navigating all phases... Show More
Job Requirements
- At least high school diploma or equivalent
- Minimum of 2 years experience in hospitality or customer service role
- Proficiency in computer applications and communication tools
- Strong interpersonal and communication skills
- Ability to work flexible hours including nights and weekends
- Must be able to lift and carry up to 20 pounds
- Ability to maintain a professional and friendly demeanor
- Must be customer service oriented with attention to detail
- Capable of multitasking and working under pressure
- Willingness to participate in training sessions and meetings
- Ability to work collaboratively with diverse teams
- Understanding of confidentiality and data protection principles
- Availability to respond promptly to guest inquiries and concerns
- Maintain punctuality and reliability consistent with hotel standards
Job Qualifications
- At least 2 years experience in a hotel or related industry
- Previous guest service experience required
- Computer knowledge and skills required
- Excellent verbal and communication skills required
- College degree helpful
- Long hours sometimes required
- Light physical work exerting up to 20 pounds occasionally and up to 10 pounds frequently
- Maintain a warm and friendly demeanor and be an ambassador of Aloha Spirit at all times
- Effective verbal and written communication with all levels of employees and guests
- Skilled in listening, understanding, and clarifying concerns
- Ability to multitask and prioritize departmental functions to meet deadlines
- Attentive, friendly, courteous, and service-oriented manner
- Attend all required hotel meetings and trainings
- Participate in manager on duty coverage as required
- Maintain regular attendance as per scheduling needs
- High standards of personal appearance and grooming including wearing nametags
- Comply with Highgate Hotel Standards and regulations
- Proactive in identifying and solving problems
- Ability to understand and evaluate complex information and data
- Maintain confidentiality of information
- Perform other duties as required by management
Job Duties
- Respond to all guest concerns filtered through hotel departments, social media, and guest satisfaction index either in person, electronically or by phone
- Monitor trends associated with service levels and guest complaints
- Serve as a lobby ambassador to greet guests and assist them with their needs
- Review and organize guest mail and assist with mailing out guest packages post departure
- Assist with Front Office Operations including PBX and Front Desk operational needs
- Work and communicate with managers or departments regarding guest issues or areas of concern
- Coordinate all resort activities including cultural programming, entertainment, kids activities, and pool deck programming
- Create and manage the resort's calendar of activities
- Liaison between resort and third-party operators for programming and outdoor classes
- Coordinate special events and evening activities
- Organize managers' receptions
- Create exhibits or crafts celebrating the Oceanarium and cultural aspects of Alohilani
- Maintain tracking sheets to monitor events, vendor utilization, income, and expenses
- Assist with invoice payments and document all transactions
- Provide training for activity department team members and volunteers
- Produce a calendar of events for upcoming seasons within budget
- Develop innovative programming and communication to activate hotel public areas
- Act as liaison for all VIP guest special requests and execute service deliverables
- Carry a company phone while on property
- Organize fundraising and community activities
- Maintain accurate office and activity supply inventories
- Weigh all sides of situations and compensate guests fairly when necessary
- Attend departmental and morning meetings, taking notes and distributing to team
- Evaluate and respond to social media and online service channels to enhance reputation
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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