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Guest Experience Coordinator

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Exact $15.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
Telehealth resources
Life insurance
401k with employer match
Paid vacation time off
Paid parental leave

Job Description

Great Wolf Lodge is a renowned chain of indoor water park resorts, known for delivering memorable family vacations through a unique blend of water-based thrills and themed activities. Established as a leading destination for families across North America, Great Wolf Lodge combines entertainment, hospitality, and interactive experiences designed to engage children and parents alike. Their resorts emphasize fun, safety, and friendly service, creating an immersive environment where guests can relax and enjoy a broad array of amenities and attractions. Great Wolf Lodge prides itself on fostering a vibrant team culture, promoting career growth, and offering outstanding benefits for employees at... Show More

Job Requirements

  • At least 16 years of age (except for some roles requiring 15 years)
  • ability to speak, dance, and perform confidently in front of large groups multiple times daily
  • flexibility in scheduling including evenings, weekends, and holidays
  • ability to read and understand English
  • successful background check and drug screening
  • physical ability to lift up to 50 lbs
  • able to sit or stand for extended periods
  • ability to wear and perform in character suits for up to 60 minutes under heat and humidity
  • ability to perform in hot, humid, and outdoor environments up to 60 minutes

Job Qualifications

  • Some high school education or equivalent
  • proven customer service and communication skills
  • flexibility to work evenings, weekends, and holidays
  • comfortable performing in front of large groups
  • ability to read and interpret English language safety and operational manuals
  • successful completion of criminal background and drug screen
  • previous experience in entertainment, dance, or theater preferred
  • charismatic and enthusiastic attitude
  • ability to multi-task and prioritize tasks with minimal direction
  • experience working with children or as a character preferred
  • proven teamwork skills

Job Duties

  • Personally interact with Great Wolf Lodge guests
  • willing to perform child-friendly promotional activities on-site and in the community
  • represent Great Wolf Lodge and its mission and core values positively on and off site
  • perform all branded experiences according to standard operating procedures
  • conduct high energy brand events including Storytime, Dance Party, Yoga, Arts and Crafts, and Master Magi Ceremony
  • interact with families while leading hands-on activities such as arts and crafts, bingo, and board games
  • manage all aspects of Character Appearances and Entertainment, including performing character appearance duties, guiding characters during meet and greets, maintaining costume care and operations, committing to assigned schedules for character appearances, and fulfilling both character and guide roles interchangeably
  • participate in seasonal event activities throughout the year
  • learn and implement new programming multiple times per year
  • maintain performance quality at all times as if on stage
  • support community appearances including sponsors, charities, tradeshows, media, and private functions
  • assist with inventory of event and activity materials
  • maintain a safe, clean, and professional environment during the production of branded experiences

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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