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Job Overview
Compensation
Hourly
Range $16.75 - $21.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible schedule
Job Description
Go Ape USA is a leading operator specializing in outdoor adventure experiences, particularly high ropes courses and zip lines. The company is renowned for creating memorable and exhilarating experiences for customers seeking outdoor recreational activities. Its mission focuses on encouraging people to engage with nature, challenge themselves, and enjoy adventurous activities in safe, well-managed environments. Go Ape's locations provide a unique blend of excitement, physical activity, and teamwork in natural settings, appealing to a wide array of customers including families, corporate groups, and adventure seekers.
Currently, Go Ape USA is hiring for the position of Guest Experience Coordinator.... Show More
Currently, Go Ape USA is hiring for the position of Guest Experience Coordinator.... Show More
Job Requirements
- Demonstrated experience in customer service
- Basic computer skills
- Intermediate Microsoft Suite skills preferred
- Prior experience with payment processing, booking, CRM, or ticketing systems is a plus
- Residency in a Go Ape operational market/state
Job Qualifications
- Demonstrated experience in customer service
- Basic computer skills, with intermediate knowledge of Microsoft Suite preferred
- Prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems considered a plus
- Prior experience at Go Ape or in a similar adventure or recreational setting is an advantage
Job Duties
- Resolve guest issues as they relate to bookings by providing timely and accurate information
- Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations
- Serve on the internal call support team by answering calls and providing support to guest inquiries
- Record and track data related to group bookings, guest inquiries, and issue resolution
- Support sites as a point of contact for guest issues during site operational hours
- Communicate with sales, marketing, and sites to arrange special booking events
- Coordinate third party bookings and events
- Maintain all communications through the company CRM and booking tools
- Monitor and respond to guest posts on social media and review sites
- Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization
- Perform other duties and responsibilities as required or requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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