Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Day Shifts
Benefits
401k
vacation
sick leave
Team Member Travel Program
competitive hourly wage
Supportive team environment
Employee Discounts
Job Description
Bay Shores Peninsula Hotel is a charming, independent boutique hotel located in the heart of Newport Beach, California. Known for its cozy coastal retreat atmosphere, the hotel blends vintage charm with heartfelt service to create memorable guest experiences. Situated just steps from the beach, Bay Shores Peninsula Hotel has become beloved by generations of returning guests who appreciate its beach house feel rather than the impersonal vibe of a large chain. This makes it an ideal choice for travelers seeking a warm, personal hospitality experience in a prime coastal location. The hotel is part of the Pacifica Hotels portfolio, which... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate effectively with guests and team members
- Basic knowledge of cash handling and POS systems
- Flexible availability including weekends and holidays
- Ability to maintain a courteous and professional attitude
- Must be able to stand for extended periods
- Food safety knowledge is a plus
Job Qualifications
- High school diploma or equivalent
- Prior experience in front office or guest service role preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Basic cash handling and computer skills
- Knowledge of reservation systems is a plus
- Ability to maintain a friendly and professional demeanor under pressure
- Food handling or cafe service experience is beneficial
- Ability to work flexible hours including weekends and holidays
Job Duties
- Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully satisfied
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing the companys reservation system
- Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
- Accurately and courteously take guest orders, make recommendations and suggestions at the cafe
- Prepare, stock, and serve small cafe items
- Maintain clean bar tables, chairs, stools and counter surfaces always
- Routinely clean and upkeep espresso machines and brewing equipment
- Adhere to food safety requirements
- Process all cash and charge transactions according to house procedures
- Close checks and run reports at the end of shift
- Stock side station with necessary coffee, tea and beverage items
- Support the market by stocking and keeping it clean, as well as ringing up guests for their purchases
- Aid other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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