Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $25.00
Work Schedule
Flexible
Day Shifts
Benefits
401k
vacation
sick leave
Team Member Travel Program
competitive hourly wage
Job Description
Bay Shores Peninsula Hotel is a charming boutique hotel located in the heart of Newport Beach, offering guests a unique coastal retreat characterized by vintage charm and personalized service. This independent hotel is more like a welcoming beach house than a conventional hotel brand, cherished by generations of returning visitors for its warm hospitality, local pride, and meaningful guest experiences. Every aspect of the hotel, from its elegantly furnished rooms to every guest interaction, reflects its commitment to creating comfortable and memorable stays for all who visit. As part of Pacifica Hotels, Bay Shores Peninsula Hotel benefits from combining a... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to communicate effectively with guests and team members
- Proficiency in operating front desk and reservation systems
- Basic math and cash handling skills
- Ability to maintain professionalism and courteous attitude
- Willingness to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Effective communication skills
- Ability to operate reservation and PBX systems
- Basic cash handling skills
- Knowledge of food safety standards
- Friendly and approachable demeanor
- Ability to multitask in a busy environment
Job Duties
- Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully satisfied
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation system
- Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
- Accurately and courteously take guest orders, make recommendations and suggestions at The Café
- Prepare, stock, and serve small café items
- Maintain clean bar tables, chairs, stools and counter surface always
- Routinely clean and upkeep espresso machines and brewing equipment
- Adhere to food safety requirements
- Process all cash and charge transactions according to house procedures
- Close checks and run reports at the end of shift
- Stock side station with necessary coffee, tea and beverage items
- Support the market by stocking and keeping it clean, as well as ringing up guests for their purchases
- Aid other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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