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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
complimentary shift meal
Employee benefit card
Learning programs
educational assistance
Job Description
Fairmont Austin is the largest luxury hotel property in Austin, offering an impressive 1,048 guestrooms and suites alongside more than 140,000 square feet of flexible meeting and event space. This prestigious hotel is located in one of the fastest-growing markets in the United States, making it a prime destination for both business and leisure travelers alike. Guests experience world-class amenities, exceptional service, and a range of sophisticated facilities, which position Fairmont Austin as a top choice for visitors seeking luxury accommodations and premier event hosting capabilities. As part of the globally renowned Fairmont Hotels & Resorts network, which includes 90... Show More
Job Requirements
- Previous customer related experience an asset
- Able to effectively communicate English in both written and oral forms
- Ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
- Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
- Excellent working knowledge of Microsoft Office (Word, Excel and PowerPoint)
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Physical ability to frequently stand and walk throughout shifts
- Ability to occasionally kneel, push, pull, lift and ascend or descend ladders, stairs and ramps
Job Qualifications
- Previous hotel experience is an asset
- Exceptional customer service skills
- Able to effectively communicate English in both written and oral forms
- Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
- Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
- Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Multi-lingual strongly preferred
Job Duties
- Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards
- Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner
- Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
- Assist guests with any plans or arrangements they require
- Assist guests regarding hotel facilities in an informative and helpful way
- Support Guest Experience department in managing online responses to reviews from all sources
- Contributes to the preparation of the Daily Report
- Attends regularly scheduled Front of the House staff meetings
- Ability to work in a fast-paced, busy, and sometimes stressful environment while dealing effectively with guests, management, team members, and outside contacts
- Perform a variety of Concierge, Loyalty, & Guest Experience tasks
- Ability to work under pressure and meet deadlines is of high importance
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Maintains the Code of Ethics while behaving in a professional and kind manner at all times while representing Fairmont Austin, the Concierge Department and the profession of the Concierge
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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