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Signature Aviation

Guest Experience Associate - HPN

Job Overview

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Employment Type

Hourly
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Health savings account
flexible spending accounts
Life insurance
Disability insurance
401(k)
critical illness insurance
Hospital Indemnity insurance
accident insurance
Identity Theft Protection
legal services
Paid Time Off
Paid Maternity Leave
Tuition Reimbursement
Training and Development
Employee assistance program (EAP)

Job Description

Signature Aviation is the largest global network of private aviation terminals with over 225 locations worldwide. Known for delivering safe, convenient, and elevated experiences to its customers, Signature Aviation is a premier hospitality organization and a certified Great Place to Work. The company is dedicated to redefining private air travel by providing excellence through its nearly 6,000 team members who are aviation experts and enthusiasts. Signature Aviation supports the well-being and professional growth of its employees through various programs, benefits, and resources. The company is committed to community engagement, including elevating neighborhoods, empowering future aviation professionals, and supporting veterans.
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Job Requirements

  • High school diploma or general education degree (GED)
  • At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
  • Must possess a valid state driver's license
  • Minimum of 18 years of age
  • Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
  • Must be legally authorized to work in the jurisdiction of employment
  • Must be able to exercise good judgment and follow directions/directives from supervisor/management
  • Able to drive standard and automatic transmission vehicles

Job Qualifications

  • High school diploma or general education degree (GED)
  • At least 1 year of customer experience-related work in retail, hospitality, or sales is preferred
  • Must possess a valid state driver's license
  • Minimum of 18 years of age
  • Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies
  • Must be legally authorized to work in the jurisdiction of employment
  • Must be able to exercise good judgment and follow directions/directives from supervisor/management
  • Able to drive standard and automatic transmission vehicles
  • Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality
  • Ability to anticipate and act on guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment
  • Must be able to maintain professionalism and confidentiality
  • Experience with conflict resolution in a hospitality environment is preferred
  • Clearly communicate in English with others in person, via telephone, radio communicators, and in writing
  • Ability to read and comprehend documents such as safety rules, operating instructions and procedure manuals
  • Ability to carry out simple one or two-step instructions
  • Ability to deal with standardized situations with only occasional or no variables
  • Ability to get along and work well with others
  • Excellent interpersonal skills for effective collaboration with team members and service to guests
  • Ability to handle multiple tasks simultaneously while maintaining attention to detail
  • Ability to use a computer, learn necessary company software and timely complete Signature's training programs

Job Duties

  • Meet and greet guests and crews as they arrive at our facility via airside or streetside and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles
  • Assist crews and guests with luggage, provide transportation from the facility to commercial terminal, hotel, or other nearby location as required, and fulfill special requests
  • Coordinate ground transportation and staging of personal vehicles for guests, passengers, and crew
  • Drive and secure guest vehicles when valet parking
  • Drive and park rental cars and drive, clean, and fuel crew cars as needed
  • Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures
  • Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Companys reputation if the work continues
  • Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition
  • Create accurate records pertaining to time worked and activities and services performed
  • Communicate and coordinate passenger information with crew and company personnel and respond to questions
  • Use the company contact management system to review, capture, and update customer preferences to provide a more personalized service experience
  • Conduct identification checks for anyone entering the terminal and/or the Airport Operations Area (AOA) in accordance with all security procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.