Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
Career Development
Employee wellness programs
Job Description
Four Seasons Hotels and Resorts is a renowned luxury hospitality company known worldwide for its commitment to excellence and exceptional guest experiences. Founded in 1960, Four Seasons has become synonymous with luxury, quality, and impeccable service. The company operates a global portfolio of luxury hotels and resorts, each designed to provide a unique and memorable experience for guests while maintaining the high standards of service that have made Four Seasons a leader in the hospitality industry. Employees at Four Seasons are considered the core of the company's success, with a strong emphasis placed on cultivating a supportive and engaging work... Show More
Job Requirements
- Education college degree preferably in hospitality
- Experience 3-5 years in luxury hotel with supervisory experience
- Work authorization for the location
- Computer literate
- Ability to make timely decisions and solve problems
- Excellent communication skills
- Professionalism and high integrity
- Ability to handle guest complaints and safety matters
- Availability to maintain lobby presence during peak times
Job Qualifications
- College degree preferably in hospitality
- 3-5 years experience in luxury hotel with supervisory experience
- Computer literate
- Superior guest service and salesmanship skills
- Excellent analytical and organizational skills
- Detail oriented focus
- Proven leader
- Multi-lingual preferred (French, Italian, Spanish) reading, writing and oral proficiency
- Strong managerial and supervisory skills
Job Duties
- Manage all VIP, Special Attention, Specialty Suite and Return Guests including coordinate and monitor directly between guest and all necessary departments
- Oversee all Elite guests stays which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
- Determine amenities for all VIP, Special Attention, Specialty Suite and Return Guests and coordinate directly with management team
- Review all VIP, Special Attention, Specialty Suite and Return Guests pertinent details with entire operations team
- Coordinate guest room special requests with operations team
- manage VIP arrivals
- Direct room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
- Oversee the curbside arrival of VIP guests and ensure the doormen, valet runners, and bellmen attend to guest needs
- Inspect housekeeping room attendant and supervisor’s work in VIP guest rooms to ensure quality and cleanliness exceed guest expectations
- Direct and partner with operational leadership to ensure consistent service execution across all outlets
- Make timely and impromptu decisions balancing guest needs with financial, safety and staffing goals
- Find solutions to challenges and glitches during VIP guests’ stay and keep Director of Rooms and Planning Committee informed
- Act as the butler in the Penthouse when occupied
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct
- Ensure timely follow-up on glitches by all departments
- Perform reasonable guest services, anticipate requests
- Create and execute action plans to rectify recurring Guest Relations issues
- Maintain lobby presence during high occupancy and peak times
- Coordinate services for VIP guests anticipating needs
- Assist other departments in problem resolution
- Handle guest complaints keeping Front Office Manager informed
- Act in absence of senior management on safety, security and guest well-being
- Ensure room discrepancies are resolved
- Respond properly in emergencies
- Perform other tasks assigned by management
- Display high integrity and professionalism
- Schedule guest relations team, manage labor and approve vacation time
- Update Golden Profile with guest preferences
- Ensure long term communication with guests
- Network with other Four Seasons hotels nationally and internationally for future bookings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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