Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,100.00 - $58,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
Life insurance
Job Description
Four Seasons is a globally recognized luxury hospitality company powered by a dedicated team of professionals committed to delivering exceptional experiences with genuine care and excellence. As a leader in the luxury hotel industry, Four Seasons hotels are synonymous with superior service, meticulous attention to detail, and an unwavering commitment to guest satisfaction. The company fosters a culture where employees are encouraged to grow personally and professionally, ensuring a world-class experience not only for guests but also for its team members. Four Seasons values mutual respect, collaboration, and an inspiring work environment that has earned recognition in FORTUNE Magazine's 100... Show More
Job Requirements
- College degree preferably in hospitality
- 3-5 years experience in luxury hotel
- Supervisory experience
- Proficient in MS Office, PowerPoint, Excel, Outlook, and Teams
- Superior guest service skills
- Excellent analytical and organizational skills
- Detail oriented
- Proven leader
- Preferred multilingual abilities in French, Italian or Spanish
Job Qualifications
- College degree preferably in hospitality
- 3-5 years experience in luxury hotel environment
- Supervisory experience
- Proficient in MS Office, PowerPoint, Excel, Outlook, Teams
- Superior guest service and salesmanship skills
- Excellent analytical and organizational skills
- Detail oriented focus
- Proven leadership abilities
- Preferred multilingual skills in French, Italian, or Spanish (reading, writing, oral proficiency)
- Strong managerial and supervisory skills
Job Duties
- Manage all VIP, special attention, specialty suite and return guests, including coordinating and monitoring communication between guests and all necessary departments
- Oversee all elite guest stays including pre-arrival, room allocation, meet and greet upon arrival, and continuous engagement throughout their stay
- Determine amenities for all VIP and special guests and coordinate directly with the management team
- Review all VIP and special guest pertinent details with the entire operations team
- Coordinate guest room special requests and manage VIP arrivals
- Direct room service amenity servers to ensure appropriate amenities are placed prior to guest arrival
- Oversee curbside arrival of VIP guests ensuring doormen, valet runners, and bellmen attend to guests' needs
- Inspect housekeeping work in VIP guest rooms to exceed quality and cleanliness expectations
- Partner with operational leadership to ensure service consistency across outlets
- Make timely decisions balancing guest needs with financial, safety, and staffing goals
- Resolve guest relationship issues promptly and keep management informed
- Act as butler in the Penthouse during occupancy
- Comply with company work rules and standards of conduct
- Ensure all departments follow up on service glitches promptly
- Anticipate and fulfill guest requests and requirements efficiently
- Create and execute action plans to prevent recurring guest relation issues
- Maintain lobby presence during high occupancy and peak arrival/departure times
- Assist other departments with guest problem resolution
- Act in absence of senior management for guest safety and wellbeing
- Resolve room discrepancies
- Respond appropriately to hotel emergencies
- Perform additional tasks as assigned by management
- Maintain professionalism and integrity with guests and employees
- Manage guest relations team scheduling, labor, and vacation approvals
- Update and maintain guest preference profiles
- Ensure long-term guest communication
- Network with other Four Seasons properties for guest booking assistance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Popular Cities
Jobs By Filter