Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,100.00 - $58,200.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Four Seasons is a globally recognized luxury hospitality company known for its exceptional service and commitment to quality. With a presence in major cities around the world, Four Seasons Hotels and Resorts offer guests unparalleled experiences by blending impeccable service, elegant accommodations, and world-class amenities. The company prides itself on fostering a culture where employees are valued and empowered, creating an environment that inspires excellence and genuine care. At Four Seasons, the belief that life is richer through meaningful connections is at the core of its philosophy, making every stay memorable and impactful.
The Beverly Wilshire, a Four Seasons Ho... Show More
The Beverly Wilshire, a Four Seasons Ho... Show More
Job Requirements
- College degree preferably in hospitality
- 3-5 years experience in luxury hotel, supervisory experience
- Computer literacy including MS Office, MS PowerPoint, MS Excel, MS Outlook, MS Teams
- Superior guest service skills
- Excellent analytical and organizational skills
- Detail oriented focus
- Proven leadership experience
- Ability to handle guest complaints and problems
- Ability to perform duties responsibly and professionally
- Ability to respond appropriately in emergencies
- Work authorization for location
Job Qualifications
- College degree preferably in hospitality
- 3-5 years experience in luxury hotel, supervisory experience
- Proficient with computers
- Strong guest service and salesmanship skills
- Excellent analytical and organizational skills
- Detail oriented
- Proven leadership abilities
- Multilingual abilities in French, Italian or Spanish preferred
- Strong managerial and supervisory skills
Job Duties
- Manage all VIP, special attention, specialty suite and return guests, including coordinate and monitor directly between guest and all necessary departments
- Oversee all elite guests stays including pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay
- Determine amenities for all VIP, special attention, specialty suite and return guests and coordinate directly with management team
- Review all VIP, special attention, specialty suite and return guests pertinent details with entire operations team
- Coordinate guest room special requests with operations team
- manage VIP arrivals
- Direct room service amenity servers to ensure appropriate amenity is placed in room prior to guest arrival
- Oversee the curbside arrival of VIP guests ensuring doormen, valet runners, and bellmen are attending to guest needs
- Inspect housekeeping in VIP guest rooms to ensure quality and cleanliness exceeds expectations
- Direct and partner with operational leadership to ensure service execution is consistent across all outlets
- Make timely and impromptu decisions balancing guest needs with hotel financial, safety and staffing goals
- Find solutions to challenges during VIP guests stay and keep Director of Rooms and Planning Committee informed
- Act as butler in the penthouse when occupied
- Comply with Four Seasons work rules and standards
- Ensure all departments follow up with glitches promptly
- Perform all reasonable guest services
- Create and execute action plans to rectify reoccurring guest relations issues
- Provide lobby presence during high occupancy and peak arrivals/departures
- Coordinate all reasonable services VIP guests require
- Assist other departments in resolving problems and complaints
- Act in absence of senior management concerning safety, security and guest well-being
- Resolve room discrepancies
- Respond properly in hotel emergencies
- Perform other tasks as assigned by management
- Display high level of integrity and professionalism
- Schedule guest relations team and manage labor and vacation time
- Update guest Golden Profile with preferences
- Ensure long term communication with guests
- Network with other Four Seasons hotels nationally and internationally for future booking assistance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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