GUEST EXPERIENCE AND CONCIERGE SPECIALIST

Reno, NV, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $22.00 - $28.00

Work Schedule

Flexible

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

wellness programs

Job Description

Tahoe Mountain Club is a prestigious four-season social club located in the scenic mountain town of Truckee, California, just minutes away from the stunning Lake Tahoe. Dedicated to providing exceptional experiences, the club offers its Members and guests the opportunity to build upon family traditions, embark on exciting new adventures, and create lifelong friendships through a variety of exclusive activities and amenities. Operating distinguished facilities such as Old Greenwood and Gray's Crossing Championship golf courses, swim, tennis, and fitness centers, as well as the Alpine Club ski valet and lounge and Schaffer's Camp private dining at NorthStar California, Tahoe Mountain... Show More

Job Requirements

Must be 18 years of age or older
high school diploma or GED required
minimum of 2 years' experience in hospitality, customer service, or related environment
ability to read and speak English required
must be able to work as part of a team and maintain open communication with managers and coworkers
must display professional demeanor and communicate in professional language
certifications or safety training as determined by TMC policies and procedures

Job Qualifications

Must be 18 years of age or older
high school diploma or GED required
minimum of 2 years' experience in hospitality, customer service, or related environment
ability to read and speak English required
must be able to work as part of a team and maintain open communication with managers and coworkers
must display professional demeanor and communicate in professional language

Job Duties

Represent the club in a professional manner that upholds its high standards of excellence
converse professionally with Members and Guests both in person, on the phone, and via email
greet Members warmly, and by name, whenever possible
provide concierge-level services
collect Member and Guest inquiries, seek solutions using provided resources, and personally close the loop with the member or guest
review events calendars
promote events and make recommendations
sign members up for events
promote awareness of club activities, services, amenities, and upsell opportunities
maintain an understanding of club membership types and the access they provide
be able to confidently discuss club offerings with interested parties
manage access to Club facilities while ensuring proper use of membership cards and collection of guest fees
handle administrative tasks such as issuing membership cards, taking photos for IDs, and maintaining records
understand and support the decisions of club leadership
speak confidently and positively with Members and Guests about existing policies and policy updates
operate point-of-sale (POS) systems to accurately process transactions, sell items, and collect fees
monitor facilities for cleanliness, maintain a tidy environment, and ensure a clutter-free workspace
maintain safety compliance, and visual presentation standards
monitor weather conditions and make operational decisions that ensure member and crew safety
maintain and organize member recreational items and supplies
collect, track, and organize lost and found items
reunite items with their owners
perform opening and closing duties as assigned
respond swiftly to emergencies or safety concerns in accordance with facility policies
coordinate with internal teams to ensure seamless operations
participate in staff meetings and training sessions as required
perform additional tasks or assist other team members as needed due to fluctuating demands

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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