Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
free meal
room discounts
Restaurant Discounts
Recreational discounts
Discounted parking
Movie coupons
Career growth opportunities
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
401k with employer match
Job Description
Hilton Milwaukee is a premier hotel located in downtown Milwaukee, known for its exceptional guest services, upscale amenities, and rich historical significance. Originally built in 1927 as the Schroeder Hotel, Hilton Milwaukee is now the largest hotel in Milwaukee with 729 well-appointed guest rooms and over 34,000 square feet of meeting and event space. Connected to the newly expanded Baird Center, the hotel offers guests an ideal location combined with superior style and continuous innovation to provide a world-class experience. Hilton Milwaukee is an integral part of Marcus Hotels & Resorts, a division of The Marcus Corporation, which has a... Show More
Job Requirements
- Must be able to work a varied schedule including evenings, weekends, and holidays
- Ability to deal effectively with guests and fellow associates in a friendly and positive manner
- High school diploma or equivalent
- Ability to read, listen, and communicate effectively in English both verbally and in writing
- Ability to use computer systems to input information accurately
- Ability to work under pressure
- Hearing and visual ability to observe and detect signs of emergencies
Job Qualifications
- High school diploma or equivalent
- Previous hotel, receptionist, customer service, front desk or administrative experience preferred
- Excellent customer service skills
- Effective communication skills both verbally and in writing
- Ability to work under pressure
- Ability to access and accurately input information using a moderately complex computer system
- Hearing and visual ability to detect signs of emergencies
- Friendly and positive demeanor when dealing with guests and associates
Job Duties
- Greet and welcome guests as they arrive at the hotel
- Answer calls and act as an ambassador by providing information about local attractions, hotel history, amenities, and services
- Coordinate necessary support from other departments and managers
- Take room service orders and coordinate amenity deliveries ensuring prompt service
- Fulfill VIP and special requests for products and services
- Partner with key guest service members including bell services, valet, front desk, concierge, room service, restaurants, engineering, housekeeping, and events
- Maintain a positive attitude and seek new ways to impress and delight guests
- Perform other job duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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