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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Program
Paid holidays
Paid vacation
Recognition and awards program
Effective Training Programs
Tuition Reimbursement
complimentary parking
Complimentary Meals
Preferred pricing on food and beverage
Preferred pricing on spa treatments
Preferred pricing on retail purchases
Management career progression programs
Health and Wellness Fairs
Job Description
Acqualina Resort & Spa is a prestigious luxury hotel and resort located in Sunny Isles Beach, Florida. Renowned for its elegant accommodations, superb amenities, and exceptional customer service, Acqualina offers guests an exquisite experience that combines comfort, sophistication, and personalized attention. The resort includes a range of facilities such as fine dining restaurants, a full-service spa, and beautifully appointed guest rooms, all designed to provide an unforgettable stay. Acqualina is dedicated to creating an inspiring workplace culture, known as the "Dream Maker Culture," which focuses on preparing, inspiring, empowering, and entrusting their team members to deliver outstanding guest experiences.
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Job Requirements
- High school graduate or equivalent vocational training certificate
- Basic arithmetic knowledge
- Fluency in English verbally and non-verbally
- Ability to communicate legibly and clearly
- Ability to perform job functions with attention to detail, speed and accuracy
- Ability to prioritize and organize tasks
- Ability to remain calm and resolve problems using good judgment
- Ability to follow directions thoroughly
- Ability to understand guest service needs
- Ability to work cohesively with co-workers as a team
- Ability to work with minimal supervision
- Ability to maintain guest confidentiality
- Ability to use property management system and point of sales system
- Frequent standing and walking throughout shift
- Ability to endure various physical movements in work areas
- Ability to reach overhead and up to 30 inches
- Ability to remain stationary for up to 8 hours
- Ability to communicate effectively with guests and co-workers
- Ability to lift and transfer objects up to 60 pounds
- Occasional kneeling, pushing, pulling, and lifting
- Occasional ascending or descending stairs, ladders, or ramps
Job Qualifications
- High school graduate or vocational training certificate
- Basic arithmetic and computer skills
- Fluency in English verbal and non-verbal communication
- Ability to provide clear communication and directions
- Detail-oriented with good judgment and problem-solving skills
- Ability to work independently and as part of a team
- Maintain confidentiality of guest and hotel information
- Experience with property management and point of sales systems preferred
- Some college or hospitality training desirable
- Previous front desk or cashiering experience advantageous
- Fluency in additional languages such as Spanish, Russian, or Portuguese is a plus
- CPR certification and guest relations training are beneficial
Job Duties
- Check-in and check-out hotel guests courteously and efficiently
- Process all payments in accordance with hotel policies
- Provide detailed information and assistance to guests and visitors
- Maintain knowledge of all hotel services, room types, rates, and daily operations
- Handle guest complaints and resolve issues to ensure satisfaction
- Manage guest accounts, reservations, and billing with accuracy
- Collaborate with internal departments and external contacts to coordinate guest services
- Maintain cleanliness and organization of the front desk and back office areas
- Monitor and secure assigned cash banks and complete cashiering procedures
- Promote positive guest relations and uphold high service standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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