Guest Experience Agent

Lynn, MA, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $27.00

Work Schedule

Standard Hours

Benefits

hourly wage

Employee benefit card

Personalized development opportunities

Corporate social responsibility activities

Health Insurance

Paid Time Off

Employee Discounts

Job Description

Raffles Boston is a distinguished luxury hotel that highlights cultural appreciation among its team members while striving for excellence in hospitality. This prestigious establishment is committed to honoring and embracing the rich cultural diversity of its workforce. From the very first interaction with potential employees throughout their entire career journey, Raffles Boston prioritizes creating an inclusive environment where cultural heritage is understood and valued. Known for its world-class service standards and impeccable guest experiences, Raffles Boston plays an important role in the hospitality landscape of Boston.

The Guest Experience Agent position at Raffles Boston is a vital role integra... Show More

Job Requirements

High school diploma or equivalent
previous hospitality experience preferred
proficiency in relevant software systems
excellent communication skills
ability to handle multiple tasks under pressure
strong interpersonal skills
commitment to delivering high-quality service

Job Qualifications

Previous experience in front office, concierge and/or spa preferred
strong organizational skills
excellent written and verbal communication abilities
interpersonal skills with a deep understanding of multicultural customs
creative and service oriented with keen eye for detail
results driven with initiative and ability to work independently
working knowledge of PMS systems, MS Office suite, and other itinerary building software preferred