Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $27.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
personal development opportunities
Corporate social responsibility participation
Job Description
Raffles Boston is an iconic luxury hotel committed to fostering a workplace culture that deeply values and celebrates cultural diversity among its team members. The hotel recognizes the substantial importance of its unique cultural heritage and ensures that every colleague understands and embraces this heritage throughout their entire tenure. This ethos starts from the moment a potential team member engages with Raffles Boston and continues throughout their career within the organization. As a part of the globally recognized Accor group, Raffles Boston focuses on delivering exceptional hospitality experiences while investing heavily in employee development and creating an environment of respect... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality or customer service experience
- excellent communication and interpersonal skills
- ability to work under pressure
- proficiency with relevant software
- fluency in English
- willingness to work flexible hours including weekends and holidays
Job Qualifications
- Previous experience in front office, concierge, or spa preferred
- strong organizational skills
- excellent written and verbal communication skills
- strong interpersonal skills with cultural sensitivity
- creative and detail-oriented
- results-driven and proactive
- working knowledge of PMS and MS Office
- familiarity with Opera, Alice, SpaSoft, or HotSoS preferred
Job Duties
- Manage pre-arrival guest communications and personalize interactions
- coordinate with butler and front office teams for seamless guest service
- maintain accurate records and endorse guest preferences
- translate pre-arrival notes into property management systems
- liaise with housekeeping, food and beverage, spa, and concierge departments
- act as an ambassador of the hotel ensuring brand standards
- provide administrative support to butler and front office managers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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