Four Seasons

Guest Experience Agent

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $30.86
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Benefits

competitive salary
Comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Dry Cleaning for Employee Uniforms
Complimentary employee meals

Job Description

Four Seasons is a globally recognized luxury hospitality company powered by the passion and dedication of its people. Known for its commitment to delivering exceptional guest experiences, Four Seasons treats its employees and guests with genuine respect and warmth, creating a culture rooted in kindness and excellence. Team members at Four Seasons strive to push boundaries and elevate the guest experience to new heights by embracing the company’s values of luxury with genuine heart. The company culture is designed to empower employees to deliver superior service consistently, fostering a work environment where people feel valued and motivated. Four Seasons believes... Show More

Job Requirements

  • High school education
  • 2 years of guest service, front of the house, or concierge experience
  • Ability to read, write and speak English
  • Highly proficient in computer skills and multi-tasking

Job Qualifications

  • High school education
  • Bachelor’s degree preferred
  • 2 years of guest service, front of the house, or concierge experience
  • Ability to read, write and speak English
  • Highly proficient in computer skills and multi-tasking

Job Duties

  • Conducts outreach for all VIP guests under the Guest Experience belt
  • Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices
  • Assist Managers with preparing for incoming arrival for the day
  • Coordinate between all departments to ensure guest needs are met and exceeded including arranging special amenities on arrival, turndown and departure
  • Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location