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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $14.50
Work Schedule
Flexible
Weekend Shifts
Benefits
Retirement 403(b) plan
Employee assistance program
discounted gym membership
Free membership to the Zoo
MOSI
Glazer Children's Museum
And the Florida Aquarium
Free or discounted admission to many attractions in Florida
Discounts on food
Beverage
And merchandise
Job Description
ZooTampa at Lowry Park is a leading zoological institution and one of the most visited zoos in the southeastern United States, attracting over 1.2 million visitors annually. Situated on 56 acres of lush, tropical gardens and naturalistic wildlife habitats, the zoo offers an immersive experience where guests can connect with a diverse array of animals in an engaging, educational, and entertaining environment. Accredited by the Association of Zoos and Aquariums (AZA), ZooTampa provides a variety of popular educational programs, recreational amenities, up-close animal encounters, and seasonal events that have earned it a reputation as one of the country’s most family-friendly... Show More
Job Requirements
- Conduct activities in alignment with AZA standards and relevant laws
- Use radio, telephone and computer for communication and instructions
- Manual dexterity for typing and handling equipment
- Cognitive ability, auditory and visual acuity, and communication skills to perform duties
- Willingness and ability to work varied and long shifts including holidays and weekends
- Ability to plan for, work and staff special events and unexpected shifts
- Ability to work in various physical positions including sitting, bending, reaching, standing, walking, lifting and carrying up to 30 lbs
- Ability to navigate paved and uneven pathways
Job Qualifications
- High school diploma or equivalent preferred
- Minimum two years customer service or phone operator experience
- Effective communication skills and ability to develop positive relationships
- Ability to complete guest correspondence in a timely manner
- Capacity to identify and correct problems quickly
- Courteous and tactful interaction with employees and public
- Effective time management and decision-making skills
- Knowledge of computer operations including email, web browsing, and customer service techniques
- Ability to follow specific instructions
- Flexibility and ability to multitask in a fast-paced environment
- Data entry experience with minimum typing speed of 40 wpm and alphanumeric speed of 8,000 kph
- Point of sale experience preferred
- Ability to communicate ideas and contribute effectively to the department
Job Duties
- Provide guests with exceptional customer service including but not limited to department guidelines
- Answer all incoming phone queries internal and external
- Place outgoing calls and emails related to guest correspondence
- Politely and diplomatically enforce policies and procedures concerning guests and employees
- Interact with customers via online ChatBot and other methods of guest correspondence
- Maintain highest service standards for members and guests
- Accurately handle payment transactions using cash register and computer adhering to cash handling guidelines
- Perform accurate and complete data entry for all guests within the Galaxy database
- Provide general guest services including guiding, interpreting, day planning, concierge service, and payment transactions
- Train or assist in training new telephone operators
- Adhere to health, safety, fire, and bomb threat procedures
- Follow daily schedules and safety guidelines to ensure guest and staff safety
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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