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Ulta Beauty, Inc. logo

Guest Coordinator

Job Overview

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Compensation

Hourly
Range $16.00 - $21.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) retirement plan
flexible schedule
Professional development opportunities

Job Description

Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. Since its inception, Ulta Beauty has been dedicated to offering an extensive assortment of over 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including its own private label. The company is widely recognized for its commitment to creating an inviting and inclusive environment where beauty enthusiasts of all backgrounds can discover and explore products and services that enhance their personal style and confidence. Each Ulta Beauty... Show More

Job Requirements

  • Work a flexible schedule including days, evenings, weekends, and holidays
  • Continuous mobility throughout the store during shift
  • Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift
  • Continuous lifting and/or moving up to 10 lbs during shift
  • Continuous coordination and manipulation of objects during shift
  • Frequent use of computer, telephonic devices, and related office supplies

Job Qualifications

  • High school diploma preferred
  • 1 year of relevant work experience or equivalent combination of education and experience
  • Proficient with basic technology such as Point of Sale systems, Apple devices, and Services Booking System
  • Demonstrate competency in sales, products, and service
  • Ability to build and maintain strong customer relationships
  • Strong communication skills
  • Ability to troubleshoot
  • Ability to work independently and as part of a team

Job Duties

  • Contribute to meeting or exceeding store goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales
  • Provide exceptional guest service by acknowledging and assisting guests in the Salon, Haircare, and Skincare areas
  • Courteously handle sales, refunds, and exchanges
  • Support the services team by managing salon phone calls, guest concerns, service bookings, guest records, and salon traffic flow
  • Build the services business by informing guests of promotions and events, and recommending products and services
  • Influence and support service providers with daily appointment pages, rebooking, and guest acquisition
  • Book appointments and support in-store events to deliver an unrivaled guest experience
  • Stay informed on industry trends, products, and services during work hours
  • Maintain regular attendance
  • Contribute to an inclusive environment that supports teammates and guests
  • Develop guest relationships and provide appropriate retail and service recommendations
  • Collaborate with managers, associates, stylists, and skin therapists to grow business
  • Ensure compliance with policies, procedures, and safety standards
  • Maintain store operational standards, including cleanliness and supply management
  • Follow loss prevention best practices
  • Execute other operational tasks as directed

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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