Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Complimentary on-site fitness facility
Local shuttle services
Prime location distance to Brightline station and Las Olas Boulevard
Discounted cruise travel
Discounted local city parking
Job Description
Atlas Ocean Voyages is a distinguished boutique hospitality company renowned for transforming expeditions into immersive and deeply personal travel experiences. Specializing in highly curated voyages, the company offers intimate-sized luxury yachts that grant guests access to cities and landscapes that are typically inaccessible to larger ships or traditional travel methods. This unique offering elevates travel beyond the conventional, providing a sense of discovery, authenticity, and connection with the world and its diverse cultures. Headquartered in Fort Lauderdale, Florida, Atlas Ocean Voyages is proudly part of Mystic Invest Holdings (MIH), a respected entity in the travel and tourism sector with over... Show More
Job Requirements
- On-site based in corporate office in Fort Lauderdale, Florida
- Associate degree or equivalent experience required
- Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations
- Exceptional verbal and written communication skills, with a confident and engaging phone presence
- Highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with CRM and reservations platforms a plus
- Passion for travel, global cultures, and delivering elevated customer service
- A proactive, solution-focused mindset with strong interpersonal skills
- Ability to work independently and collaboratively within a team environment
- Flexible working shifts including evenings, weekends, and holidays, as needed
Job Qualifications
- Associate degree or equivalent experience
- Minimum 2 years of experience in luxury travel, cruise, or hospitality guest services/reservations
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Experience with CRM and reservations platforms a plus
- Passion for travel, global cultures, and delivering elevated customer service
- A proactive, solution-focused mindset with strong interpersonal skills
- Ability to work independently and collaboratively within a team environment
Job Duties
- Deliver best-in-class service to our guests and travel advisor partners via phone, and email, providing support for existing bookings, modifications, and detailed itinerary inquiries
- Serve as a subject matter expert for all Atlas itineraries, onboard experiences, and pre/post-voyage offerings
- Address complex inquiries, escalations, or requests with professionalism, empathy, and urgency
- Assist with financial transactions including payments, refunds, booking adjustments, and promotions
- Collaborate cross-functionally with Sales, Guest Services, and Operations teams to ensure seamless service delivery
- Participate in proactive outbound communication for special campaigns, pre-departure assistance, or guest retention efforts
- Maintain a deep understanding of company policies, procedures, and promotions, and effectively communicate them to clients and partners
- Actively contributes to team goals, performance metrics, and continuous improvement efforts
- Safeguards guest privacy and handle all sensitive information in compliance with company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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