Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive compensation
Holiday pay
Worldwide hotel booking discounts
Job Description
Meliá Hotels International is a globally renowned hospitality company, recognized for its dedication to providing exceptional guest experiences and fostering a diverse and inclusive work environment. With hotels and resorts across various countries, Meliá offers employees the unique opportunity to develop their careers while traveling and working in different destinations worldwide. Known for its commitment to the professional growth and personal well-being of its staff, the company cultivates a family-like atmosphere where each team member is valued and encouraged to thrive.
The Meliá Orlando Celebration Hotel, located in Celebration, Florida, operates under the ethos of excellence in guest servic... Show More
The Meliá Orlando Celebration Hotel, located in Celebration, Florida, operates under the ethos of excellence in guest servic... Show More
Job Requirements
- Flexible schedule is required must be available to work various shifts including mornings evenings weekends and/or holidays
- Knowledgeable of the hotel's evacuation plan
- Knowledgeable of the personal protective equipment and use it correctly
- Knowledgeable of the methods work procedures and risks inherent to their activity
- Assume the responsibilities in the occupational health and safety management system manual
- Only candidates with authorization to work in the U.S.A. will be considered
- No monetary relocation assistance is available
Job Qualifications
- Front desk or guest service agent experience at a hotel or resort preferred
- Ability to understand guest's service needs
- Ability to be well organized maintain concentration and think clearly when multitasking and providing service to multiple guests and/or clients within any given period of time
- Ability to focus on details
- Ability to work cohesively with co-workers as part of a team
- Must be able to read write and speak English
- Others languages preferred
Job Duties
- Comply with the customer service strategy efficiently managing all guest requests and committing to achieve total guest satisfaction
- Ensure the customer experience personalising their stay anticipating their needs and exceeding their expectations
- Inform and offer customer service and products according to their preferences both in the hotel and in the destination applying upselling and cross-selling techniques to optimize the hotel's extra revenues
- Manage customer incidents following the established protocols
- Comply with the attributes standards and manuals applicable to their department
- Efficiently use the different customer experience management tools
- Verify material orders following the set product guidelines for better optimisation of economic resources
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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