Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401K Matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a reputable hospitality company operating multiple upscale properties, including hotels and resorts, primarily aiming to deliver exceptional guest experiences. Known for its commitment to service excellence and a positive work environment, Stonebridge has built a strong reputation in the hospitality industry. The company fosters a culture that values teamwork, respect, and ongoing career development for its employees. Located in vibrant New York City, Stonebridge offers a dynamic workplace environment that combines the energetic urban vibe with the comfort and care typical of high-end hospitality services. The company employs staff who are dedicated to ensuring that every guest enjoys... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a guest service or customer-facing role, preferably in hospitality
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to work well under pressure in a fast-paced environment
- Ability to lift and carry heavy luggage up to 50 lbs
- Must be able to stand and walk for extended periods
- Flexible schedule including availability for evenings, weekends, and holidays
Job Qualifications
- Previous experience in a guest service or customer-facing role, preferably in hospitality
- Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner
- Strong organizational skills and attention to detail when handling guest requests and belongings
- Ability to work well under pressure in a fast-paced environment
- Knowledge of local attractions, restaurants, and services is preferred
Job Duties
- Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome
- Transport guest luggage to and from guest rooms efficiently and safely
- Provide information about the hotel’s amenities, services, and local area attractions
- Assist with guest transportation needs, including arranging taxis or shuttle services
- Ensure the bell stand and lobby areas are clean and presentable at all times
- Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed
- Assist with room assignments and guest check-in/check-out processes when necessary
- Store and retrieve guest luggage and personal items in the designated storage areas
- Offer assistance with special requests, such as room service orders or restaurant reservations
- Monitor the lobby for guest needs and provide proactive assistance
- Maintain knowledge of hotel security protocols and report any suspicious activity
- Uphold the highest level of guest service standards to ensure a memorable experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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