Guest & Member Care Specialist - Work from Home or In the Omaha Office - Full Time
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid training
Employee Discounts
Work from home option
Job Description
Omni Hotels and Resorts is a distinguished hospitality company recognized for creating authentic and genuine guest experiences across North America. With a portfolio of over 50 luxury hotels and resorts located in prominent business hubs and sought-after leisure destinations, Omni Hotels prides itself on delivering excellence through innovation, exceptional service, and a deep-rooted commitment to the unique cultures of each marketplace it serves. The company is celebrated for its exemplary corporate culture, fostering an environment where career development thrives, loyalty flourishes, and employees enjoy a familial atmosphere that promotes long tenure and professional growth.
At Omni Hotels and Resort... Show More
At Omni Hotels and Resort... Show More
Job Requirements
- High school diploma required
- computer proficiency with Microsoft Excel, Word, and Teams
- ability to use Oracle products, NICE, and Omni developed tools
- excellent English communication skills both oral and written
- ability to perform basic math operations
- sound judgement and problem-solving skills
- willingness to accept coaching and adapt
- ability to multitask effectively
- proven leadership skills with professionalism and discretion
- required hardware and OS including 64-bit Windows 11 or newer, Intel Core i5 or AMD Ryzen 5 or better, 8GB RAM minimum, 250GB free disk space, up-to-date antivirus full scan completed, USB headset, wired keyboard and mouse, and stable wired internet connection meeting specified speed requirements
- compliance with work-at-home policies regarding dependent care and internet usage
Job Qualifications
- Computer proficiency to include Excel, Word, Teams, and other Microsoft products
- ability to effectively learn and work in department operating systems including Oracle products, NICE, and Omni developed tools
- ability to effectively communicate in English (both oral and written) demonstrate personal skills
- listens to others
- ability to perform basic math (add, subtract, divide, and calculate percentages)
- sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction
- receptive to coaching from management, responds positively with willingness to make changes when desired
- ability to multi-task between systems and tasks while providing accurate and complete details
- proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality
- high school diploma required
Job Duties
- Responds effectively to all inquiries, serving as the primary point of contact and owning customer issues, from start to finish
- displays a pleasant, helpful, and courteous attitude toward customers, fellow associates, and management
- perform all operating functions of the telephone system and computer systems to receive and respond to inquiries via phone, email, and online claim
- verifies and shows understanding in all current company policies and procedures necessary when handling Select Guest, Select Planner, stay feedback, billing, and data privacy contacts
- reviews and demonstrates understanding of all reference materials, SOP's (System Operating Procedures), training modules, and information bulletins
- accurate and detailed documentation of customer contacts including the issue, resolution, and actions taken
- assist with enrollments, upgrades, and adjustments as needed
- assist with making, updating, or cancelling reservations while assisting guests or when providing back up to the reservation center during high queue needs
- support hotels by assisting with essential daily tasks of maintaining data, updating daily arrivals reports, processing VIP requests and room assignment assistance
- may be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter