Guaranteed Extraboard (GEB) Customer Service Rep - 90395127 - Portland
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
Public Service Loan Forgiveness eligibility
Railroad Retirement benefits
rail pass privileges
Job Description
Amtrak, the National Railroad Passenger Corporation, is a leading provider of intercity passenger rail services in the United States. As a publicly funded yet independently operated company, Amtrak connects communities and businesses across the country, facilitating safe, efficient, and comfortable rail travel for millions of passengers every year. With a workforce of over 20,000 diverse and dedicated professionals, Amtrak plays a pivotal role in the American transportation landscape by shaping the future of workforce mobility and community connectivity. The company upholds its commitment to safety for passengers, employees, the public, and the environment, ensuring operational excellence throughout its nationwide network.... Show More
Job Requirements
- Must have a high school diploma or GED
- Proficient with baggage and express operation and able to quote rates and information
- Able to lift items that weigh up to 50lbs
- Able to push or pull a baggage cart and operate baggage equipment such as tow tractors
- Valid Driver’s License
Job Qualifications
- High school diploma or GED
- Proficient with baggage and express operations
- Skilled in processing all types of Amtrak tickets and understanding tariffs
- Qualified in the operation of Arrow, RailRes/Stars, and QuikTrak systems
- Familiar with the Passenger Information Display System
- Excellent written and oral communication skills
- Positive attitude and comfortable interacting with customers and using computer systems
- Valid Driver’s License
Job Duties
- Greet and assist passengers for their comfort and service needs
- Assist passengers with special needs, luggage, and boarding procedures
- Prepare and maintain ticket sales reports, safeguard company funds, and complete related documentation
- Maintain and perform preventive maintenance on ticket printers and Quik-Trak machines
- Replenish informational racks and distribute travel-related printed and verbal information to passengers
- Ensure timely and compliant boarding of trains, verifying tickets and travel documents
- Perform janitorial duties and handle checked baggage, package express, and company materials at the station and on/off trains
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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