Guaranteed Extra Board (GEB) Customer Service Representative - 90056554 - Denver, CO
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $29.29 - $39.05
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
wellness programs
flexible spending accounts
401k Retirement Plan
Life insurance
Paid Time Off
Education Reimbursement
rail pass privileges
Job Description
Amtrak, officially known as the National Railroad Passenger Corporation, is a renowned passenger railroad service that connects communities and businesses across the United States, facilitating safe and efficient travel for millions of passengers annually. Established as America’s intercity passenger rail service, Amtrak is dedicated to moving the nation’s workforce toward the future by providing a critical transportation link that supports economic growth and community connectivity. With over 20,000 energetic and diverse employees working across various career fields, Amtrak prioritizes safety and excellence in every aspect of its operations. We take pride in fostering a professional environment that values high performance,... Show More
Job Requirements
- must have a high school diploma or GED
- valid driver’s license required
- able to lift items that weigh up to 50lbs
- able to push or pull a baggage cart and operate baggage equipment
- proficient with baggage and express operations and able to quote rates and information
- must have excellent written and oral communication skills
- maintain a positive, good-natured attitude
Job Qualifications
- High school diploma or GED
- proficient with baggage and express operations and able to quote rates and information
- skilled in processing Amtrak tickets and understanding tariffs
- qualified with the operation of Arrow, RailRes/Stars and QuikTrak
- familiar with the Passenger Information Display System
- excellent written and oral communication skills
- ability to maintain a positive, good-natured attitude
- comfortable interacting with customers and using Amtrak computer systems
Job Duties
- Greet, service and ensure the general comfort of each passenger
- provide assistance to customers with special needs, assist passengers with luggage and boarding trains
- make ticket reports promptly and properly safeguard company funds
- maintain ticket printers and Quik-Trak machines
- keep information racks filled as needed
- perform clerical duties related to the station
- disseminate verbal and printed information to passengers including schedules, fares, routing, and boarding information
- ensure timely passenger train boarding and verify travel documents
- perform janitorial duties
- handle checked baggage, package express and company materials in the station and on/off train
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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