Group Services Coordinator - IN OFFICE - Ft. Lauderdale, FL
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Cruise and travel privileges
health benefits
401(k)
Employee stock purchase plan
training and professional development
tuition and professional certification reimbursement
Job Description
Princess Cruises is one of the most renowned names in the cruising industry, recognized globally as the leading international premium cruise line and tour company. Each year, Princess Cruises carries millions of guests to a vast array of destinations worldwide, offering exceptional travel experiences that combine luxury, comfort, and adventure. The company is dedicated to providing the iconic Medallion Class experience, a unique and innovative service that sets Princess apart in the cruise industry by personalizing every aspect of the guest journey. This advanced technology enhances convenience, ensures seamless onboard services, and elevates the overall vacation experience for all passengers.<... Show More
Job Requirements
- Coordinates and plans the execution of group and wedding related onboard activities and amenities in conjunction with relevant shoreside and shipboard stakeholders
- Handles complex booking issues and customer inquiries requiring quick and effective resolution strategies
- Directly influences customer satisfaction and operational efficiency within the group services discipline
- Works collaboratively in a diverse team environment to complete assignments by specified deadlines
- Understanding of workplace policies and procedures
- Familiarity with team collaboration tools and techniques
- Strong time management and organizational skills
- Ability to maintain reliable and consistent attendance
- Capacity to be punctual and meet deadlines
- Ability to collaborate effectively with colleagues and work as part of a team
- Demonstrated professionalism in all interactions and tasks
- Must be legally authorized to work in the United States
- Princess is unable to sponsor or take over sponsorship of employment visas at this time
Job Qualifications
- Strong communication skills
- Excellent time management and organizational abilities
- Experience in event coordination or customer service preferred
- Ability to work collaboratively in diverse team environments
- Professionalism in handling customer inquiries and bookings
- Familiarity with team collaboration tools and workplace policies
- Ability to handle complex booking issues and resolve customer inquiries effectively
Job Duties
- Communicates with guests, travel advisors, incentive companies and relevant shoreside and shipboard departments
- Manages and maintains GO and OEM group dining allocation for all ships
- Supports the shipboard events and guest services supervisor with any inquiries pertaining to groups, weddings or special events
- Collects and processes payments for prepaid group events, weddings, special events or in-port functions
- Supports both shoreside and shipboard teams with the planning and coordination of in-port functions and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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