Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,800.00 - $68,700.00
Work Schedule
Rotating Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a distinguished hospitality management company known for its fully integrated approach to providing exceptional services across a variety of properties. Renowned throughout the industry for outstanding client service, Driftwood prides itself on cultivating a company culture that empowers its associates to take initiative, be proactive, and contribute strategically to the financial and operational success of their properties. The company maintains a strong focus on teamwork and the development of top-tier talent across all levels, ensuring that every employee, position, and hotel upholds the highest standards in hospitality. Driftwood operates in a fast-paced, demanding environment emphasizing excellence,... Show More
Job Requirements
- Must have minimum three years of progressive sales experience
- previous hospitality industry experience preferred
- ability to negotiate and sell creatively
- proficiency in Microsoft Office
- knowledge of Delphi and Delphi Diagrams
- capability to conduct internet research
- must meet weekly prospecting and solicitation goals
- ability to uncover new customers
- effective sales skills for up-selling
- knowledge of menu planning and banquet operations
- ability to manage inventories
- strong relationship management skills
- knowledge of hotel operations as related to department
- knowledge of AV products and contract management
- financial management ability
- strong communication and problem-solving skills
- ability to close sales and persuade customers
- capability to use hotel systems
- effective decision-making skills
Job Qualifications
- Minimum three years of progressive sales experience
- previous experience in the hospitality industry preferred
- experience selling luxury brands and experiential services preferred
- strong negotiation and creative selling abilities
- proficiency with Microsoft Office
- knowledge of Delphi and related hotel systems
- ability to conduct research
- strong customer development and relationship management skills
- knowledge of banquet and event service operations
- ability to manage guest room and meeting space inventories
- knowledge of AV products and services
- understanding of contract management and legalities
- financial management skills including understanding P&L, budgeting, forecasting
- excellent verbal, listening, and written communication skills
- strong problem-solving and decision-making skills
- effective presentation and platform skills
- strong organizational skills
- effective closing and persuasion skills
- ability to use standard software applications and hotel systems
- commitment to business ethics and integrity
Job Duties
- Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales and Marketing
- identifies revenue opportunities for the hotels based on the event profile
- meets and exceeds individual revenue goals
- manages customer budgets to maximize revenue and meet customer needs
- identifies opportunities to up-sell products and services
- acts as a mentor for others within the sales process
- understands the overall market including competitors’ strengths and weaknesses
- builds and strengthens relationships with existing and new customers through sales calls, entertainment, and FAM trips
- conducts customer site inspections
- proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals
- responds to incoming inquiries within market segment within 4 hours
- closes the best opportunities for the hotel based on market conditions and hotel’s needs
- accurately forecasts group sleeping rooms and revenue
- creates sales contracts as required
- comprehends budgets to assist in financial management
- ensures a high level of customer satisfaction and builds long term customer relationships
- coordinates and communicates event details with customers
- greets customers during events and hands off to Convention Services department
- displays leadership in guest hospitality
- interacts with guests to obtain feedback and handle complaints
- reviews Guest Service Results and participates in corrective action plans
- emphasizes guest satisfaction
- utilizes hotel systems to manage customer information
- demonstrates commitment to Driftwood operating principles
- holds self and others accountable for achieving results
- addresses conflict timely
- contributes to team results
- manages change effectively
- makes decisions with available information
- treats people fairly and with respect
- demonstrates business ethics and personal integrity
- listens and responds to others
- adheres to all standards, policies, and procedures
- uses sales resources and support staff effectively
- allocates time and resources efficiently
- overcomes obstacles to accomplish objectives
- follows through on inquiries and complaints
- identifies and develops talent within the organization
- pursues self-development
- shares learning and best practices
- acts independently to improve skills
- performs all technical and procedural job requirements
Restaurant, hotel, and hospitality jobs on OysterLink.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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