Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Benefits
401(k)
Disability insurance
Employee assistance program
Health Insurance
Life insurance
Paid Time Off
room discounts
Employee Food and Beverage Discounts
Job Description
Driftwood Hospitality Management is a well-established and highly respected hospitality management company known for its comprehensive and integrated approach to hospitality services. The company prides itself on distilling exceptional client service into every aspect of its operations, from the individual employee to the entire property. With a team made up of top talent within the hospitality industry, Driftwood creates an environment that fosters initiative, proactivity, and personal contribution toward team and company success. The culture empowers associates to take ownership of their roles and contribute meaningfully to the growth and smooth functioning of their properties.
The Crowne Plaza ... Show More
The Crowne Plaza ... Show More
Job Requirements
- Bachelor's degree preferred
- minimum 3 years sales experience in hospitality or related field
- ability to work full time during AM shift
- strong communication and interpersonal skills
- proficiency with Microsoft Office
- experience using hotel management software
- excellent negotiation and closing skills
- ability to conduct proactive sales calls
- capacity to handle multiple priorities and meet deadlines
- physical ability to frequently walk, stand, sit and occasionally lift items up to 10 pounds
- must be proactive and self-motivated
- ability to work independently and as part of a team
Job Qualifications
- Must have 3+ years of progressive sales experience
- previous hospitality industry experience preferred
- experience selling luxury brands and experiential services preferred
- strong negotiating and creative selling skills
- proficiency in Microsoft Office and hotel systems such as Delphi
- ability to conduct internet research
- meets weekly prospecting and soliciting goals
- skilled in uncovering new customers
- effective at up-selling products and services
- knowledge of menu planning, food presentation, banquet and event service operations
- ability to manage guest room and meeting space inventories
- strong customer development and relationship management skills
- knowledge of overall hotel operations
- knowledge of AV products and services
- knowledge of contract management and legalities
- financial management skills including understanding P&L statements, budgets, forecasting, and scheduling
- excellent verbal, listening, and written communication skills
- strong problem-solving abilities
- strong customer and associate relation skills
- strong presentation and platform skills
- strong organization skills
- powerful closing and persuasion skills
- ability to use standard software applications
- effective decision-making skills
Job Duties
- Builds the department top line revenue by adhering to sales strategy guidelines
- identifies revenue opportunities based on event profile
- meets and exceeds individual revenue goals
- manages customer budgets to maximize revenue and identify up-sell opportunities
- acts as a mentor for sales process adherence
- understands market conditions and competitors
- builds and strengthens customer relationships
- conducts customer site inspections
- proactively sells to key accounts
- responds to inquiries within 4 hours
- closes sales opportunities based on market needs
- forecasts group sleeping rooms and revenue
- creates sales contracts
- manages department budgets and understands overall financial goals
- ensures high customer satisfaction and long-term relationships
- communicates with customers regarding event details
- greets customers during event phases
- solves problems and suggests alternatives
- leads guest hospitality efforts
- interacts with guests for feedback and addresses complaints
- reviews guest service results and implements corrective actions
- emphasizes guest satisfaction in meetings
- uses hotel systems for customer information management
- demonstrates leadership and commitment to corporate principles
- holds self and team accountable for results
- manages conflict effectively
- contributes to team success
- handles change constructively
- makes informed decisions
- fosters fair and respectful work relationships
- demonstrates business ethics and integrity
- listens and responds to diverse views
- adheres to standards and policies
- uses sales and support resources effectively
- prioritizes work with urgency
- allocates resources to meet demands
- overcomes obstacles
- follows through on inquiries and complaints
- identifies and develops talent
- pursues self-development
- explains decisions to improve team skills
- actively learns and shares knowledge
- independently improves skills
- recognizes personal strengths and areas for growth
- shares innovations and best practices
- performs technical and procedural job requirements
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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