Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,200.00 - $75,600.00
Benefits
complimentary room nights
Unlimited discounted room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401K with company match
Paid Time Off
Paid sick time
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Wellbeing reimbursement
free colleague meals
Employee stock purchase plan
Access to resort facilities
Job Description
Miraval is a renowned leader in the wellbeing resort industry, widely recognized for its unique approach to hospitality that emphasizes holistic wellness and transformative guest experiences. As a premium wellbeing resort, Miraval combines luxury accommodations with a broad spectrum of wellness programs, focused on physical, emotional, and spiritual health. The brand has earned a prestigious reputation among travelers who seek not only comfort but also rejuvenation and personal growth during their stay. Situated in a beautiful resort setting, Miraval offers guests an immersive environment where every detail is designed to nurture the mind, body, and soul. The company prides itself... Show More
Job Requirements
- University degree or diploma in Sales, Marketing, Hospitality or Tourism Management or equivalent industry experience
- Minimum 3 years' manager experience within a 4-5 star hotel sales environment
- Proven track record in achieving sales targets
- Strong communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Proficient in sales management systems and processes
- Ability to adapt to changing policies and work environments
- High emotional intelligence
- Strong organizational and time management skills
Job Qualifications
- Embraces the ethos and culture of the Miraval wellbeing brand
- University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent
- Minimum 3 years' manager experience within a 4-5 star hotel sales environment
- Understands that the Miraval clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit
- Excellent emotional intelligence
- Effective as a team player within the Sales Department, as well as the hotel in general
- Ability to easily and willingly adapt to a change of policy, procedures, and work environment
- Proven track record in achieving targets and yield management
- Strong written and verbal communication skills
- Passion for direct sales and willingness to jump in to assist to team as needed
- Demonstrates active listening skills with customers and fellow employees
- Accurately documents, files, and provides required documentation for proper implementation of work
- Has a pro-active approach and anticipates guest needs
- Embodies Miraval's core values of empathy, inclusion, respect, integrity and experimentation
Job Duties
- Shows enthusiasm and is personally motivated from within
- Maintains accurate, correct, and complete records of all transactions and contracts within sales files and Envision edits
- Keeps a clean record of the sales process within the Group Sales Booking comments and actively uses the Envision Trace System
- Consistently follows up on customer inquiries and phone messages within required response times
- Meets and exceeds standards for customer follow-up with paperwork and requests
- Maintain strong customer relationships
- Proper utilization of the envision trace system to manage solicitation efforts as well as account management
- Demonstrates a consistently high level of participation in meetings and brainstorming sessions
- Meets project deadlines consistently and completes assigned projects
- Sets own goals and objectives and strives to complete each on time
- Individual maintains complete and accurate knowledge of their resort and group offerings
- Works side by side with Sales, Event and Marketing Staff
- Works closely with Revenue Management to quote group business based on budget and hotel need periods
- Produces sales contracts and manages correspondence
- Demonstrates awareness of established goals for property and the role played in Sales process to achieve and/or exceed these goals
- Conducts hotel site tours
- Participates in events as designated by Director including resort familiarization trips
- Any other duties as assigned by Director of Sales
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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