Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional Development
Employee wellness programs
Job Description
The Coeur d'Alene Casino Resort Hotel, located in Worley, Idaho, is a premier hospitality establishment renowned for its exceptional services, luxurious accommodations, and vibrant entertainment offerings. As a notable destination in the hospitality industry, the resort combines the charm of elegant hotel experiences with the dynamic excitement of a casino, ensuring guests receive comprehensive amenities and memorable stays. The resort prides itself on maintaining a guest-centric approach, embracing diversity, cultural uniqueness, and high-quality service standards. Known not only for its exquisite environment, the Coeur d'Alene Casino Resort Hotel also fosters a strong sense of community by supporting local traditions and... Show More
Job Requirements
- Must have a high school diploma
- Equivalent of three years of hotel operations experience
- Must be 19 years of age or older
- Must have a valid driver's license
- Previous customer service and lead experience required
- Must be proficient with Microsoft Word
- Must be able to type 30 words per minute
- Basic cashiering skills required
- Excellent verbal and written communication skills required
- Must have excellent attendance record
- Ability to maintain strict confidentiality
Job Qualifications
- Must have a valid driver's license
- Must have a high school diploma
- Equivalent of three years of hotel operations experience
- Must be 19 years of age or older
- Previous customer service and lead experience required
- Previous supervisory experience preferred
- Proficient with Microsoft Word
- Proficiency using Microsoft Excel and PowerPoint
- Proficient and professional using email and Microsoft Teams
- Ability to type 30 words per minute
- Basic cashiering skills required
- Ability to manage conflict and influence outcomes
- Work well in a team environment
- Excellent verbal and written communication skills
- Strong multitasking, organization, and presentation skills
- Advanced problem solving skills
- Ability to maintain strict confidentiality
- Excellent attendance record
Job Duties
- Reserve and coordinate group hotel room blocks, availability, guest transportation needs, and drop dates
- Confirm block specifications, billing, routing, rooming lists as needed, signing of letter of agreement, and specific hotel requests by the group
- Create hotel contracts and distribute them to necessary clients and staff
- Prepare and send all billing and outgoing correspondence for the hotel
- Provide accurate hotel information and marketing materials to the sales team
- Assist hotel sales team with accountability, thoroughness, and accuracy of departmental records and reports including weekly group forecasting
- Investigate and resolve guest issues and complaints, notifying manager/director for positive resolution
- Follow up with groups with survey and thank you
- Work closely and coordinate with Sales team from food and beverage
- Help with group check-ins as necessary or requested
- Perform other projects and duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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