Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401k plan
Job Description
Legends and ASM Global are two leading companies that have merged to deliver unparalleled excellence in the sports, entertainment, and live events industries. Legends offers a comprehensive, data-driven approach across several domains such as Global Partnerships, Hospitality, Merchandise, and Attractions, working closely with top clients to create extraordinary experiences. ASM Global is a global leader in venue management and live event production, managing over 350 iconic venues, including stadiums, arenas, convention centers, and theaters worldwide. This combined entity is committed to fostering an inclusive and innovative work environment that values respect, integrity, and accountability, empowering its team members, guests, and... Show More
Job Requirements
- Education to high school diploma or equivalent
- two years experience in facility group sales, box office or marketing
- two years supervisory experience
- proficiency in Ticketmaster software and Microsoft Office
- strong organizational and communication skills
- ability to handle multiple tasks
- must be able to work nights, weekends and holidays
- ability to meet deadlines under pressure
- excellent interpersonal skills
Job Qualifications
- Two years experience in facility group sales, box office or marketing
- two years prior supervisory experience
- B.S. in marketing, public relations or business preferred
- excellent organizational and communication skills
- knowledge of marketing and sales strategies
- excellent interpersonal skills
- proficiency in Ticketmaster software such as Archtics, Host, TM1
- familiarity with Excel, Windows and Microsoft Office
- understanding of financial and ticket office procedures
- ability to work in a fast-paced environment
- effective oral and written communication skills
- ability to organize and prioritize work
- ability to work under pressure and meet deadlines
- multitasking abilities
- ability to work independently using judgment and initiative
- willingness to stay current with training and new systems
Job Duties
- Sell subscriptions for Best of Broadway and POPS! season tickets
- act as concierge at all Broadway and POPS! subscriber performances
- maintain subscriber benefits
- develop and maintain a group sales database using demographic and market research analysis
- organize and execute bulk mailing, faxing, telemarketing, emailing and other promotions
- work with marketing to develop and distribute verbiage for sales campaigns
- actively solicit group sales clients by contacting corporations, scouts, schools and businesses
- coordinate group ticket sales with box office and show promoters
- prepare group sales event settlement for promoters
- assist with marketing programs and promotions for events
- monitor and report group sales activity
- represent the building at trade shows and promotional events
- create and distribute group order forms for shows with group pricing
- provide customer service to subscribers via phone and email
- process subscription tickets for equitable seat assignment
- assist subscribers with additional ticketing needs
- organize and maintain lists for seat and parking requests
- contact subscribers regarding seating changes
- manage Ticketmaster software efficiently
- handle inbound and outbound group sales initiatives
- sell group tickets to subscribers and the public
- assist with venue comps and event shifts
- support ticket office managers with general inquiries
- coordinate with guest services on accessibility needs
- maintain effective working relationships
- work nights, weekends and holidays as needed
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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