Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.44
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Vacation pay
401k Retirement Plan
Employee Discounts
free shift meal
Uniform cleaning
Discounted transit pass
Job Description
Four Seasons Hotels and Resorts is a world-renowned luxury hospitality company recognized for its exceptional service, elegant accommodations, and commitment to providing unparalleled guest experiences. With a presence in premier locations across the globe, Four Seasons exemplifies a dedication to excellence, hospitality, and genuine care for its guests. The company is powered by its dedicated team members who strive continually to grow, innovate, and deliver outstanding service that's heartfelt and personal. At Four Seasons, there is a strong emphasis on fostering a supportive, inclusive work culture where employees are valued, respected, and empowered to perform at their best. This culture... Show More
Job Requirements
- High School Diploma
- At least 1 year of previous reservations experience
- Knowledge of operations front and back of house
- Experience working in a high volume call center
- Strong written and verbal communication skills
- Ability to type at least 40 words per minute
- Proficient computer skills including Microsoft Word, Excel, Internet, Lotus Notes and Delphi
- Ability to work well under pressure and multitask
- Strong organizational and detail orientation skills
Job Qualifications
- High School Diploma
- Minimum 1-year previous reservations experience
- Knowledge of front and back of house operations
- Experience in high volume call center environment
- Strong written and verbal communication skills
- Ability to type 40 words per minute
- Comprehensive computer and analytical skills
- Superior guest service and salesmanship skills
- Proficient in Microsoft Word, Excel, Internet, Lotus Notes and Delphi
- Ability to work well under pressure
- Multitasking and team player skills
- Detail oriented and strategic thinker
Job Duties
- Process all group turn-overs including making new group files and sending introduction letters
- Communicate all group activity—pickup, attrition and contractual guidelines—to group contacts, Conference Service Managers and Sales Managers
- Run daily reports such as Daily Transaction Report, Delphi Booking Recaps, Group Cut-off Report, and Group No Shows
- Provide Accounting with each group’s rooming list and related information
- Communicate all group activity to Director of Revenue Management for yield decisions and maintain Delphi system with weekly group pickup entries
- Provide reservations and Front Desk staff with list of Call-In and Form groups and ensure proper rate and policy setup
- Take incoming reservation queue calls and process Internal, WRO, Trust and FIT Reservations
- Comply with Four Seasons standards and work harmoniously with co-workers and planning committee
- Respond to resort emergencies according to crisis management plan
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct
- Assist periodically with front of house operations and guest inquiries
- Participate in departmental meetings and perform additional tasks as assigned by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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