Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Travel opportunities
Job Description
Our esteemed hotel is a distinguished hospitality establishment recognized for its commitment to delivering exceptional guest experiences through impeccable service and meticulous operational management. As a reputable player in the hotel industry, our property offers a wide array of services catering to both leisure and business travelers. We pride ourselves on creating memorable stays by combining luxurious accommodations, state-of-the-art facilities, and a dedicated team passionate about hospitality excellence.
We are currently seeking a highly organized, detail-oriented Group Block Manager to join our dynamic team. This role is essential in ensuring the smooth operational and administrative functions of group block mana... Show More
We are currently seeking a highly organized, detail-oriented Group Block Manager to join our dynamic team. This role is essential in ensuring the smooth operational and administrative functions of group block mana... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hotel group block management or similar operational roles
- Proficiency with hotel Property Management Systems (PMS)
- Strong communication and organizational skills
- Ability to work in a fast-paced and dynamic hotel environment
- Availability to attend meetings and training as required
- Willingness to travel overnight for training sessions
- Ability to manage multiple tasks and meet deadlines
- Professional demeanor and customer service orientation
Job Qualifications
- Strong technical skills in Word, Excel, Outlook, good internet navigation skills
- Excellent organizational skills and flexibility
- Experience with hotel PMS systems and operational proficiency
- Excellent interpersonal skills
- Superior oral and written communication skills
- Ability to interact successfully with all levels
- Excellent telephone etiquette
- Knowledge of general office equipment such as fax machines, copy machines, printers
- Tact, good judgment, and proven experience interacting with customers and hotel management
Job Duties
- Act as the primary resource for operational and administrative functions for group block management including building blocks, managing group inventory, billing, pre-arrival and post departure tasks
- Act as a resource to the hotel and client for information, verify information and disseminate as appropriate
- Maintain a working knowledge of sales, front office, accounting areas
- Understand operational areas, guest patterns, demand periods and seasons
- Maintain a working knowledge of revenue management principles as applicable to the hotel by attending revenue management and sales meetings
- Possess knowledge of the brand’s guest loyalty program and its application to group customers to ensure proper credit for reward programs
- Attend Daily Business Review meeting to stay informed of business trends, new bookings and changes to current bookings
- Attend Weekly Revenue Strategy Meeting
- Attend brand or company training programs as directed, which may involve overnight travel
- Maintain accurate files and systems for information retrieval related to group bookings
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter