Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
short-term disability
long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k
Travel discount
Paid Time Off
Free Meals
parking
Bus pass
Incentive bonus
Referral Bonus
assistance program
Job Description
Zachry Hospitality is a distinguished name in the hospitality industry, known for its passionate commitment to customer service and creating memorable guest experiences. At the heart of Zachry Hospitality is a culture that treats both guests and team members like family, creating a warm, welcoming environment where people are valued and respected. The company firmly believes in doing the right thing because it is the right thing to do, and this philosophy drives every decision made across its operations. With a clear focus on its core values—Every Person Matters, Together We Can Do Great Things, and This Is More Than... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of relevant experience in hotel reservations, front office, sales coordination, or administration
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Competency in computer and hotel management systems including PMS and Microsoft Office
- Ability to prioritize tasks in a fast-paced environment
- Demonstrated customer service skills and professionalism
- Preferred experience in a full-service hotel setting
- Knowledge of group contracts, room blocks, and revenue management practices
- Familiarity with Hilton OnQ and Delphi systems an advantage
Job Qualifications
- High school diploma or equivalent
- College coursework in hospitality or related field preferred
- 1-2 years of hotel reservations, front office, sales coordination, or administrative experience preferred
- Strong organizational and time-management skills with attention to detail
- Excellent written and verbal communication skills
- Ability to use computers and hotel systems including PMS, sales systems, and Microsoft Office
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service mindset and professionalism
- Experience working in a full-service hotel environment preferred
- Familiarity with group contracts, room blocks, and revenue management concepts preferred
- Experience with Hilton systems such as OnQ and Delphi a plus
Job Duties
- Coordinate all group room blocks from contract turnover through group arrival and departure
- Create, manage, and maintain group room blocks in the property management system
- Process rooming lists, monitor cut-off dates, and manage inventory changes
- Ensure accurate billing instructions, routing, and payment methods for group reservations
- Serve as the primary point of contact for group rooming inquiries
- Communicate group details to front office, reservations, revenue management, and other departments
- Reconcile group pick-up reports and provide regular updates to sales leadership
- Assist with pre-arrival planning and post-event follow-up as needed
- Maintain organized and accurate group files in accordance with brand standards
- Support the sales team with administrative tasks related to group bookings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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