Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $57,000.00 - $62,000.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
401k
Local discounts
Career Development
Paid Time Off
Training opportunities
Job Description
The Broadmoor is a renowned luxury resort located in Colorado Springs, Colorado, celebrated for its exceptional service, distinctive elegance, and rich history. As a Forbes Five-Star and AAA Five Diamond hotel, The Broadmoor commits itself to providing an unforgettable guest experience rooted in family and community values. With a blend of traditional hospitality and modern amenities, it serves as a premier destination for leisure travelers and business groups alike. The resort features a wide array of accommodations, gourmet dining, sporting activities, and event spaces, attracting guests worldwide who seek comfort and grandeur. The Broadmoor’s dedication to its guests is mirrored... Show More
Job Requirements
- High school diploma or general education degree (GED)
- minimum 2-5 years experience in hotel group reservations or similar higher role
- prior experience supporting customer service employees
- strong interpersonal communication skills
- occasional ability to lift up to 30 pounds
- willingness to work indoors and outdoors
- flexibility to handle last-minute changes
- ability to multitask
- proficiency with LMS, Passkey, and DELPHI systems
- availability to work weekends and varied shifts
- commitment to uphold hotel policies
- physical and mental stamina for fast-paced environment
Job Qualifications
- High school diploma or general education degree (GED)
- minimum 2-5 years experience in hotel group reservations or higher functioning role
- prior experience supporting customer service employees
- strong interpersonal communication skills
- hospitality experience preferred
- ability to manage multiple tasks simultaneously
- proficiency in computer data entry and reservation systems such as LMS, Passkey, and DELPHI
- ability to negotiate and resolve conflicts diplomatically
- supervisory skills to act as interim supervisor when necessary
- capability to work weekends and flexible hours
- willingness to work in a fast-paced, team-oriented environment
Job Duties
- Build continuous relationships with multiple clients and meeting contacts in all rooming aspects
- have working knowledge of meeting room locations and the entire Broadmoor property to explain different hotel features to clients
- facilitate sales through 1-on-1 site visits showing sleeping accommodations and property highlights
- maintain close rapport with clients from initial contact through group checkout
- be on call duty for all corporate groups with up-to-date knowledge of group details
- safeguard hotel interests by managing occupancy and waitlists without overselling
- monitor daily room pick-up numbers
- ensure sleeping accommodations meet contract terms protecting client and hotel needs
- attend pre-conferences and site visits during weekends
- negotiate disputes and guest concerns tactfully during all phases of group conferences
- provide clients with detailed post-conference room reports
- communicate with sales managers regarding letters of guarantee and rooming lists
- work closely with the sales department advising on contract changes and sell status
- coordinate room reservations for groups of various sizes ensuring VIP upgrades
- manage subgroups including billing, contract authorization, and rooming lists
- assist reservation staff during high call volumes
- act as the supervisor in the absence of the Director and Reservations Supervisor
- handle pre-billing to streamline financial transactions
- adapt to last-minute client changes
- multitask across multiple groups and departments
- assist clients with overflow hotel needs
- proficiently use LMS, Passkey, and DELPHI computer systems
- field calls regarding room availability and block changes
- verify group worksheets for special instructions
- maintain contact with meeting planners to handle all room block details
- enforce adherence to group cut dates
- manage telephone reservations and sales including changes and customer inquiries
- sell hotel gift cards and service reservations like dining and golf
- perform administrative duties including faxing, emailing, proofreading, mailing confirmations and filing
- work efficiently in a fast-paced team environment
- uphold Broadmoor’s policies, procedures, and safety guidelines
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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