Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.65 - $1.00
Work Schedule
Standard Hours
Benefits
Group medical
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Employee assistance program
Paid Time Off
sick leave
401(k) plan with Company Match
Team member rates
complimentary room nights
complimentary monthly Golf
Retail Discounts
Spa Discounts
Dining Discounts
Job Description
Terranea Resort is a luxurious coastal resort and hotel known for its exceptional hospitality, stunning ocean views, and world-class amenities. Located in a breathtaking setting, Terranea Resort offers a unique blend of natural beauty, refined accommodations, and meticulously crafted guest experiences. As an established name in the hospitality industry, the resort caters to a diverse clientele ranging from leisure travelers to business groups, ensuring every guest experiences outstanding service and comfort throughout their stay.
The resort prides itself on delivering excellence in all aspects of its operations, from accommodations and dining to events and recreational activities. It is committed t... Show More
The resort prides itself on delivering excellence in all aspects of its operations, from accommodations and dining to events and recreational activities. It is committed t... Show More
Job Requirements
- Minimum two years experience in reservations or front office of a full-service hotel or related field
- Strong knowledge of Microsoft Office, Word, and Outlook
- Experience with Delphi, SMS and Synxis preferred
- High school diploma or GED required
- Ability to type 35 words per minute
- Developed language skills for reading and understanding instructions and safety rules
- Ability to write business communications with proper format and grammar
- Excellent verbal communication skills with correct English
- Capability to analyze and interpret policies
- Ability to adapt to frequent activity changes and interruptions
- Willingness to accept full responsibility for managing activities
Job Qualifications
- Developed language skills to read and understand instructions and safety rules
- Able to write reports with proper format, punctuation, spelling, and grammar
- Capable of writing business letters, summaries, and reports in prescribed formats
- Speak confidently using correct English and well-modulated voice
- Able to analyze and interpret established policies
- Comfortable changing activities frequently and coping with interruptions
- Accept full responsibility for managing activities
- Typing speed of 35 words per minute
- Minimum two years of experience in reservations or front office of a full-service hotel or related field
- Strong knowledge of Microsoft Office, Word, and Outlook
- Experience with Delphi, SMS, and Synxis preferred
- High school diploma or GED required
Job Duties
- Follow all steps on Group Rooming Checklist for each group, oversee meeting planner adherence to reservation due dates and timely input of group rooming lists
- Work with Director of Revenue Optimization and Revenue Analyst to track group pick-up and daily activity to ensure optimum occupancy and revenue
- Review all contracts for accuracy of rates, dates, billing, inventory levels, and miscellaneous information
- Create and maintain complete files on all group bookings
- Handle special details such as rates, room blocking, billing, and VIP guests
- Review previous evenings no-shows and bill accordingly, communicate no-shows to Sales and Conference Service Managers
- Supply group booking information to Sales Department and Reservations team, ensure correct group sales process and accurate guest data
- Participate in weekly group pick-up meetings and pre-convention meetings
- Speak clearly and listen carefully, use sound judgment and specialized knowledge to provide information
- Communicate effectively with diverse individuals, adapt quickly to activity changes
- Operate switchboard and computer keyboard accurately, maintain detailed record-keeping with attention to detail
- Recognize and correct errors in recorded information
- Perform routine or repetitive work
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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