Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
The Cooper is a prestigious luxury hospitality establishment renowned for its commitment to delivering exceptional guest experiences in an elegant and sophisticated environment. As a distinguished name in the luxury hotel sector, The Cooper prides itself on offering personalized, anticipatory service that caters to the unique preferences and needs of each guest. With a focus on refined hospitality, The Cooper consistently maintains high standards and fosters an environment where both guests and employees thrive. The hotel’s reputation for excellence is built on attention to detail, seamless coordination, and a dedication to creating memorable stays that exceed expectations. This commitment extends... Show More
Job Requirements
- Minimum 2 years of experience in luxury hotel operations, group sales, or event coordination
- Proficiency in luxury property management systems
- Exceptional communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities effectively
- Flexibility to work evenings, weekends, or holidays
- Ability to work in person at the designated location
Job Qualifications
- Minimum 2 years of experience in luxury hotel operations, group sales, or event coordination
- Exceptional communication and interpersonal skills with a service-first mindset
- Proficiency in luxury property management systems such as Infor
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities with grace and professionalism
- Flexibility to work evenings, weekends, or holidays as needed
Job Duties
- Serve as the primary liaison for group clients, delivering luxury hospitality service from initial inquiry through post-departure follow-up
- Coordinate all aspects of group reservations, including room block management, VIP arrangements, billing, and special requests
- Collaborate with Sales, Front Office, Housekeeping, and Food & Beverage teams to ensure seamless execution of group itineraries
- Monitor group pick-up and adjust inventory to optimize revenue while maintaining service excellence
- Assist pre-conference planning
- Assist in ensuring accurate and timely billing, including master account reconciliation and post-event reporting
- Maintain meticulous records of group activity, preferences, and feedback to support future business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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