Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
HHM Hotels is a respected hotel management company known for delivering exceptional hospitality experiences and operating a diverse portfolio of hotels that emphasize quality service and guest satisfaction. With a keen focus on operational excellence, HHM Hotels supports its properties to achieve superior performance while maintaining a guest-centric culture. The company fosters a collaborative work environment where innovation, integrity, and dedication to service are highly valued traits.
The Opportunity Group Reservations Coordinator is a vital role within HHM Hotels, responsible for managing group reservations and inventory through various hospitality systems effectively. This position demands a meticulous and customer-oriented indivi... Show More
The Opportunity Group Reservations Coordinator is a vital role within HHM Hotels, responsible for managing group reservations and inventory through various hospitality systems effectively. This position demands a meticulous and customer-oriented indivi... Show More
Job Requirements
- Minimum one year of experience in coordinator role in a hotel environment
- self-directed with a superior customer service skills
- able to prioritize and resolve issues based on severity and necessity
- able to expertly manage and prioritize multiple technical issues and manage projects simultaneously
- hospitality PMS/POS system experience preferred
Job Qualifications
- Minimum one year of experience in coordinator role in a hotel environment
- hospitality PMS/POS system experience preferred
- self-directed with superior customer service skills
- able to prioritize and resolve issues based on severity and necessity
- able to expertly manage and prioritize multiple technical issues and manage projects simultaneously
Job Duties
- Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups
- manage assigned group blocks including pick up or approaching cut off dates
- review group resumes and convey all pertinent information in the system to appropriate personnel
- perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct
- process all third party commissions and reconciliations as directed by the Reservations Manager
- ability to quickly answer guest calls and respond to guest emails with impeccable communication
- ability to identify, research, resolve and communicate guest issues and requests with expedient follow-up if necessary
- ability to complete logs and reports accurately and expediently
- responsible for assistance with inventory and rate management on all internet sites
- conduct competitive rate and availability surveys
- work with sales and catering as group rooms coordinator for room blocks
- maintain a complete knowledge of sales strategies, restricted dates, rates, and room types, all room rates, packages, and promotions, guestroom layouts, contracted/negotiated rate agreements with clients, scheduled events, and guest services (hours of operation, cost, availability)
- process reservations including sending reservation and confirmation letters and entering requests
- monitor daily sales activity and alert Guest Services Manager of sold out nights, group status and possible problem situations
- review Reservations and Guest Requests on a daily basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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