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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $30.20
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Sheraton Grand Chicago Riverwalk, located at 301 E North Water St, Chicago, Illinois, is a prestigious hotel that forms part of the global Sheraton Hotels & Resorts brand, under the umbrella of Marriott International. Known for its exceptional hospitality and prime location along the Chicago River, Sheraton Grand Chicago Riverwalk offers guests an unparalleled experience that combines luxury, comfort, and contemporary style. As a distinguished member of the Marriott International family, the hotel is committed to creating a welcoming environment for guests and associates alike, fostering a culture of diversity, inclusion, and professional growth.
The Reservations Supervisor role at S... Show More
The Reservations Supervisor role at S... Show More
Job Requirements
- High school diploma or equivalent
- At least two years of related work experience
- Minimum one year supervisory experience
- Experience in group housing and/or front desk preferred
- Strong communication skills
- Ability to maintain confidentiality
- Ability to work full-time
- Must be located on-site
- Ability to handle physically light tasks
- Proficiency with reservation systems
Job Qualifications
- High school diploma or equivalent
- Minimum two years of related work experience
- At least one year of supervisory experience
- Strong communication skills
- Ability to handle multiple tasks
- Proficient with reservation systems
- Excellent customer service skills
- Ability to work in a fast-paced environment
Job Duties
- Supervise the accuracy of group blocks, room reservations and market codes
- Communicate the company’s values and culture to new employees
- Review and implement new reservation procedures
- Process all room reservations, requests, changes and cancellations received by phone, fax or mail
- Identify guest needs for reservations and determine the appropriate room type
- Verify room type and rate availability
- Explain guarantee policies, special rates and cancellation policies to callers
- Handle and document special requests
- Respond to questions about facilities, services and room accommodations
- Use sales techniques to maximize revenue
- Enter and access data in the reservation system
- Address difficulties arising from guest reservation requests
- Set up billing accounts according to accounting policies
- Resolve and document guest problems or escalate to appropriate personnel
- Assist management with training, scheduling, coaching, discipline, motivation and serve as the first point of contact for fair treatment and open door policy
- Adhere to all company policies and procedures
- Maintain professional appearance and confidentiality
- Receive and acknowledge all guests according to company standards
- Communicate clearly and professionally
- Cultivate positive working relationships
- Meet quality assurance expectations
- Read and verify information in various formats
- Perform physical tasks such as moving objects weighing 10 pounds or less
- Perform other reasonable duties as assigned by supervisors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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