Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $48,000.00 - $54,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Professional Development
Employee Discounts
Retirement Plan
Paid holidays
performance bonuses
Job Description
Sage Hospitality Group is a leading hospitality company dedicated to delivering exceptional guest experiences and creating enriching work environments. With a strong commitment to excellence, the group operates a portfolio of distinctive hotels and restaurants across the United States, including the renowned Hotel Van Zandt located in Austin, Texas. Hotel Van Zandt is situated in the vibrant Rainey Street District, featuring 319 stylish guest rooms and over 25,000 square feet of versatile meeting space. Guests are treated to unique onsite amenities such as live music performances at the award-winning restaurant Geraldine's, lively pool parties, and a variety of curated pop-up... Show More
Job Requirements
- 4-year college degree or equivalent hospitality experience
- Previous sales, hospitality, or analysis experience preferred
- Ability to type minimum of 60 wpm
- Proficient in microsoft word, excel, publisher, and powerpoint
- Strong alphabetizing, grammar, and punctuation skills
- Knowledge of standard business letter formats
- Strong editing skills
- Excellent attention to detail and multi-tasking skills
- Ability to respond to telephone inquiries and handle clients and associates
- Ability to use a computer, file, check diary
- Excellent speech communication skills
- Excellent comprehension and literacy to read contracts, letters, and prepare contracts and proposals
- Ability to bend and kneel repeatedly
- Mobility to reach all hotel areas to assist clients
- Occasional standing
- Occasional carrying and lifting of files and office items up to 25 lbs
- Ability to work in general office and hotel indoor environments
Job Qualifications
- 4-year college degree or equivalent hospitality experience
- Previous sales, hospitality, or analysis experience preferred
- Ability to type minimum of 60 WPM
- Proficient in Microsoft Word, Excel, Publisher, and PowerPoint
- Strong alphabetizing, grammar, and punctuation skills
- Knowledge of standard business letter formats and strong editing skills
- Excellent attention to detail and multi-tasking abilities
Job Duties
- Handle assigned property's reservation calls, faxes, and emails when necessary to provide optimal customer service while speaking in the appropriate brand voice
- Maintain accuracy of group blocks including cutoff date, room pick up, room type, suite blocks, rates etc.
- Ensure accurate billing set-up for prompt and accurate processing
- Identify, block, and process staff, VIP, and comp room reservations with each group
- Ensure appropriate inventory and information is available for individual call-in groups via all designated booking channels
- Set up and maintain master file for each group with pertinent information, including approved changes and documented conversations
- Monitor group pick up, cut-off dates, rate and room type availability to maximize hotel revenues and client/guest satisfaction
- Audit all assigned group blocks, room rates, and concessions against PMS per contract once group has turned definite
- Ensure blocks entered are consistent with group patterns and update as necessary
- Seek approval for additional rooms beyond contracted block as needed
- Facilitate rooming list entry through method chosen by meeting planner
- Coordinate all group activity and information, including reservations, rooming lists, deposits, and resumes to necessary departments
- Review rooming lists for accuracy and billing requirements
- Block special request reservations and suites as required
- Facilitate special requests using available systems and direct property communication
- Monitor housing bureau pickup and make adjustments
- Communicate with management team as necessary
- Facilitate consumption of complimentary rooms or other contractual room requirements and communicate with relevant departments
- Serve as liaison with accounting to ensure billing requests are configured and executed
- Prepare reports for Group Pick Up meetings and discuss pickup and trending
- Communicate timely information to Revenue Management and CS teams impacting group performance
- Perform all other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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