Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
competitive salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
Hotel and travel discounts
Retirement benefits
Education and professional development
Complimentary employee meals
Employee recognition luncheons
Job Description
Wurzak Hotel Group (WHG) is a reputable Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. With a proud history spanning over 30 years, WHG has continuously demonstrated a unique aptitude for not only developing but also operating hotels and food and beverage outlets with an entrepreneurial spirit that prioritizes maximizing returns on investments and building long-term guest relationships. Known as one of the region's top hospitality companies, WHG invests heavily in cultivating internal talent that shares the company’s innovative drive and attention to operational excellence. The company upholds a strong commitment to diversity... Show More
Job Requirements
- high school education or GED equivalent
- minimum 2-3 years of hotel experience working in front office or sales
- must have an in-depth knowledge of front desk and reservations systems and procedures
- experience with Lightspeed PMS and Marriott CI/TY and MARSHA highly preferred
Job Qualifications
- high school education or GED equivalent
- minimum 2-3 years of hotel experience working in front office or sales
- must have an in-depth knowledge of front desk and reservations systems and procedures
- experience in the hospitality industry and knowledge of common industry terms and practices preferred
- experience with Lightspeed PMS and Marriott CI/TY and MARSHA highly preferred
- strong technical skills in Excel and Outlook
- computer proficiency, including Microsoft Office
- experience with hotel PMS systems and operational proficiency
- superior oral/written communication skills
- ability to interact successfully with all levels
- knowledge of general office equipment (e.g., fax machine, copy machine, printers)
- excellent telephone etiquette
- tact and good judgment and proven experience interacting with customers and hotel management
- ability to handle multi-line telephone systems and individual call functions such as hold, forward, and conference
- attention to details
- good organizational skills and efficient time management
- ability to follow an appropriate course of action based on policies and procedures
- ability to work in a fast-paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities
Job Duties
- act as the primary resource for the operational and administrative functions for group block management including building blocks, entering group rooming lists, managing group inventory, billing, and pre-arrival tasks as required
- assign room(s) according to guest requests and preferences whenever possible
- act as a resource to the hotel and the client for information
- verify information and disseminate as appropriate
- maintain a working knowledge of the sales, reservations and front office, accounting areas
- have a thorough understanding of the operational areas, guest patterns, demand periods and seasons
- maintain a working knowledge of revenue management principles as it applies to the hotel in general by attending revenue management and sales meetings in order to ensure financial objectives of the property are met
- possess a working knowledge of the brand’s guest loyalty program and how it applies to group customers in order to ensure proper credit for reward programs to meeting planners
- attend appropriate meetings to be aware of business trends, new bookings and changes to current bookings
- attend weekly strategy meeting
- maintain accurate files and systems for information retrieval as it relates to group bookings
- provide professional customer service to internal and external candidates
- correspond regularly with group contacts in regard to modifying existing reservations, fulfilling special requests, etc.
- maintain knowledge of current hotel events, activities, hours of operation, as well as any dining options that may be available
- post charges to guest accounts as designated
- facilitate guest departures by providing accurate statements and ensuring guest satisfaction and collecting all payments due
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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