Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
friendly work environment
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to exceptional service, quality, and innovation across its wide portfolio of brands. One of the premier properties under this umbrella is the Miami Marriott Biscayne Bay, located at 1633 North Bayshore Drive in the vibrant city of Miami, Florida. This full-service hotel invites guests to experience luxury and comfort combined with the dynamic culture of Miami. As part of Marriott’s dedication to outstanding hospitality, the hotel seeks dedicated individuals committed to delivering superior service and ensuring guest satisfaction.
This particular opening is for a full-time, n... Show More
This particular opening is for a full-time, n... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- ability to handle confidential information
- ability to perform physical tasks involving movement of objects up to 10 pounds
- strong oral and written communication skills
- willingness to follow company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- less than 1-year related work experience
- no supervisory experience
- strong communication skills
- ability to handle confidential information
- professional telephone etiquette
- ability to work collaboratively in a team environment
- basic knowledge of reservation and billing processes
- commitment to quality customer service
Job Duties
- Assist hotel group guests from pre-arrival through departure
- process reservation requests, changes, and cancellations via phone, fax, or mail
- identify guest reservation needs and verify room availability and rates
- explain guarantee, special rate, and cancellation policies to callers
- accommodate and document special requests
- set up proper billing accounts according to accounting policies
- prepare, review, and issue bills, invoices, and account statements
- provide excellent service to internal and external customers
- ensure compliance with standard and local operating procedures
- work closely with various departments and outside entities to achieve successful groups
- follow all company and safety and security policies and procedures
- maintain confidentiality of proprietary information
- report all accidents, injuries, and unsafe work conditions
- welcome and acknowledge all guests according to standards
- anticipate and address guests’ service needs
- assist individuals with disabilities
- answer telephones using appropriate etiquette
- prepare and review written documents accurately
- develop and maintain positive working relationships
- support team to reach common goals
- perform other reasonable job duties as requested by supervisors
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: