Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $23.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
diversity and inclusion programs
Job Description
JW Marriott Clearwater Beach Resort & Spa is an esteemed luxury resort located in Clearwater Beach, Florida. As part of the prestigious JW Marriott brand under Marriott International, this resort exemplifies sophistication, comfort, and exceptional guest service. JW Marriott, known for its dedication to luxury hospitality, operates with the philosophy that happy employees create happy guests. This approach creates an inspiring work environment where team members are valued, nurtured, and empowered to deliver outstanding experiences to guests. The resort offers a blend of stunning beachfront views, upscale amenities, and world-class service that caters to both leisure and business travelers alike.Show More
Job Requirements
- High school diploma or equivalent
- at least 1 year of related work experience
- no supervisory experience required
- no license or certification required
Job Qualifications
- High school diploma or equivalent
- at least 1 year of related work experience
- strong communication skills
- customer service orientation
- ability to work collaboratively in a team environment
- proficiency in reservation system usage
- attention to detail
- ability to manage multiple tasks effectively
- professional appearance and demeanor
Job Duties
- Process room reservations, requests, modifications, and cancellations received via phone, fax, or email
- identify guest needs related to reservations, determine appropriate room type, check availability and rates
- explain guarantee policies, special rates, and cancellation policies to callers
- document special requests
- respond to inquiries about facilities, services, and accommodations
- utilize sales techniques to maximize revenue
- communicate VIP reservation information appropriately
- enter and access data within the reservation system
- resolve guest reservation issues by coordinating with relevant persons or departments
- oversee accuracy of room blocks and reservations
- input group room lists using reservation systems
- monitor room blocks to maintain required availability
- maintain organized files for groups
- set up billing accounts per accounting policies
- adhere to all company policies and procedures including maintaining professional appearance and confidentiality
- greet guests consistently according to company standards, anticipate service needs, thank guests sincerely, assist persons with disabilities
- communicate clearly and professionally, prepare and review accurate written documents, answer telephones with appropriate protocol
- cultivate positive working relationships, support team objectives, listen and respond appropriately to employee concerns
- comply with quality assurance expectations and standards
- visually verify information in various formats
- lift and move objects up to 10 pounds unassisted
- perform reasonable additional duties as directed by supervisors
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: