Job Overview
Compensation
Type:
Hourly
Rate:
Range $18.75 - $28.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
The AC Hotel and Element by Westin San Antonio Riverwalk represent a dual-branded hotel experience located in the vibrant heart of downtown San Antonio. These hotels blend modern design, exceptional service, and purposeful hospitality to deliver an outstanding guest experience. Together, they cater to a diverse clientele, from business travelers to tourists, offering seamless accommodations paired with upscale amenities. As part of Marriott International, these properties uphold a global standard of quality, connecting guests with the spirit of San Antonio through well-curated spaces and community-focused events. Employees benefit from a collaborative environment that encourages professional growth, innovation, and dedication to... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in group bookings, reservations, or billing in a hotel setting
- Familiarity with hospitality software like Lightspeed and CI/TY preferred
- Strong communication and interpersonal skills
- Exceptional organizational skills and attention to detail
- Ability to handle multiple tasks efficiently under pressure
- Commitment to upholding brand standards and company policies
Job Qualifications
- Prior hotel experience in group housing, reservations, or billing preferred
- Working knowledge of systems such as CI/TY and Lightspeed is a plus
- Strong organizational and multitasking abilities with exceptional attention to detail
- Excellent written and verbal communication skills
- Professional demeanor and commitment to guest service excellence
- Ability to move, lift, or carry items up to 10 lbs
Job Duties
- Serve as the main contact for group housing from pre-arrival through departure, ensuring all group reservation needs are met
- Accurately input and maintain group blocks in systems such as Lightspeed, CI/TY, and Passkey
- Process all reservation requests, changes, and cancellations received via phone, email, or system interfaces
- Verify availability, confirm rates, and ensure all special requests and guarantees are properly documented
- Monitor group pickup, adjust inventory as needed, and release rooms according to contractual deadlines
- Prepare and distribute reports including rooming lists, pickup summaries, attrition updates, and post-convention recaps
- Set up accurate billing accounts in accordance with company policies
- Review and issue invoices, folios, and account statements promptly and accurately
- Collaborate with accounting, events and front office teams to ensure smooth and timely billing for all group business
- Resolve billing questions or discrepancies professionally, ensuring clear communication with clients and internal departments
- Act as the liaison between sales, events, front office, and accounting to align all group details and deliver a seamless experience
- Maintain open communication with meeting planners, group contacts, and housing bureaus to confirm and update group details
- Attend pre-convention meetings, resumes, and post-event reviews, providing reports and updates to stakeholders
- Support sales efforts by ensuring contractual room block commitments are met and service standards are upheld
- Deliver genuine, anticipatory service that reflects both the AC Hotel and Element by Westin brands
- Follow all safety, security, and company policies, maintaining professionalism and confidentiality at all times
- Ensure accuracy in all documentation, maintain high attention to detail, and communicate clearly and professionally with all guests and colleagues
- Foster teamwork across both hotels to achieve shared goals and consistently exceed guest expectations
- Participate in scheduled training, sales meetings, and operational briefings
- Perform other reasonable tasks as assigned by supervisors or management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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