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Group Experience Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $66,500.00 - $70,000.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid parental leave
Life insurance

Job Description

The National Geographic Society is a globally renowned nonprofit organization dedicated to exploring and preserving our planet through education, research, and storytelling. Based in Washington, D.C., the Society is undertaking an ambitious renovation project called Base Camp, slated for completion in 2026. This project will transform the headquarters into a vibrant campus featuring the new National Geographic Museum of Exploration. The museum will serve as a central hub of discovery and learning, boasting cutting-edge amenities such as a pavilion entrance, an auditorium, an iconic photo gallery, exhibition spaces, an immersive walk-through attraction, retail shops, food and beverage outlets, an education... Show More

Job Requirements

  • Bachelor’s degree in related field or equivalent work in experience in business operations
  • 5 years experience in tourism (museum, zoo, aquarium or similar attraction)
  • 3 years of related experience in facilitating group experiences
  • Flexibility to work varying hours, including weekends and holidays
  • Excellent customer service skills with a focus on providing a positive experience for large groups
  • Strong communication and interpersonal abilities to effectively interact with diverse group leaders and visitors
  • Organizational skills to manage multiple group bookings and details simultaneously
  • Ability to adapt to changing situations and respond to unexpected needs of large groups
  • Strong interpersonal skills to work effectively with a wide range of staff and external stakeholders
  • Knowledge of best practices in group programming
  • Experience managing visitor service teams
  • Ability to work both independently and as part of a team
  • Excellent communication, organizational, and research skills
  • Meticulous attention to detail and thorough record keeping
  • Technical proficiency with Microsoft Office and G-Suite tools

Job Qualifications

  • Bachelor’s degree in related field or equivalent work experience in business operations
  • 5 years experience in tourism (museum, zoo, aquarium or similar attraction)
  • 3 years of related experience in facilitating group experiences
  • Flexibility to work varying hours, including weekends and holidays
  • Excellent customer service skills with a focus on providing a positive experience for large groups
  • Strong communication and interpersonal abilities to effectively interact with diverse group leaders and visitors
  • Organizational skills to manage multiple group bookings and details simultaneously
  • Ability to adapt to changing situations and respond to unexpected needs of large groups
  • Strong interpersonal skills to work effectively with a wide range of staff and external stakeholders
  • Knowledge of best practices in group programming
  • Experience managing visitor service teams
  • Ability to work both independently and as part of a team
  • Excellent communication, organizational, and research skills
  • Meticulous attention to detail and thorough record keeping
  • Technical proficiency with Microsoft Office and G-Suite tools
  • Museum education experience a plus
  • Ticketing software experience a plus

Job Duties

  • Manage all group experiences from reservation through post visit, including add-on experiences
  • Ensure all group arrival communication and special requests with group clients are met
  • Manage group flow by creating a wayfinding plan that ensures the most seamless experience for groups moving through Base Camp to minimize congestion
  • Collaborate with other departments like Visitor Experience, Ticketing, Catering, Cleaning and Security to ensure seamless group experiences
  • Partner with Visitor Experience, Education, MOE Design and Content teams to create and fulfill group materials
  • Manage the dissemination of supplemental group visit materials, including pre-visit materials, post visit materials, and post visit surveys
  • Hire, develop, and manage a team of group experience professionals who focus on executing the onsite group experience, aligning with the developed strategy

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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