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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $90,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Retirement Plan
discounted hotel rooms
Paid Time Off
Career development programs
401(k) eligibility
Roth IRA eligibility
Job Description
Fairmont Century Plaza, formerly known as the Western White House, is a prestigious luxury hotel with a rich history and a commitment to providing an exceptional guest experience. Situated in an iconic location, the hotel stands as a beacon of elegance and sophisticated hospitality. As part of the global Accor group, Fairmont Century Plaza offers a workplace that values creativity, collaboration, respect, integrity, and inclusivity. The company actively promotes diversity and inclusion, ensuring a supportive environment where all employees feel valued. The hotel prides itself on environmental stewardship and privacy safeguards, reinforcing its dedication to quality and responsibility in all... Show More
Job Requirements
- Must provide proof of eligibility to work in the United States of America
- Demonstrated success in a conference services manager or a similar event management role
- Strong organizational and multitasking abilities
- Excellent communication and client-facing skills
- Experience leading planning meetings and conducting site inspections
- Proficient in Microsoft Office and Opera/Opera Cloud software
- Professional demeanor with a commitment to hospitality and service excellence
Job Qualifications
- Demonstrated success in a Conference Services Manager or a similar event management role
- Strong organizational and multitasking abilities
- Excellent communication and client-facing skills
- Experience leading planning meetings and conducting site inspections
- Proficient in Microsoft Office and Opera/Opera Cloud software
- Professional demeanor with a commitment to hospitality and service excellence
Job Duties
- Serve as the main liaison for clients post-contract, managing all aspects of event logistics from planning through on-site execution
- Conduct comprehensive planning meetings with clients to confirm program requirements, including agendas, room setups, audiovisual needs, catering, and special requests
- Prepare, review, and distribute all necessary event documentation, including BEOs, group resumes, timelines, floor plans, and schedules
- Ensure all changes and final details are communicated clearly to clients and internal departments
- Work collaboratively with Event Sales Managers to ensure a smooth transition from the sales process to operational execution
- Build and maintain strong relationships with meeting planners, corporate clients, and hotel teams
- Act as the on-site contact for assigned groups and events to ensure seamless service delivery
- Proactively anticipate client needs and provide creative, solutions-oriented support
- Facilitate effective communication across departments to ensure all client needs are met
- Ensure all event details are accurately recorded and maintained in Opera
- Review billing and assist with post-event reconciliation as necessary
- Prepare conference services reports and documentation to track event success
- Coordinate site inspections and pre-event walkthroughs
- Support compliance with hotel policies and brand standards to uphold quality service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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