GROUP COORDINATOR (RFT/NAVY GATEWAY INNS AND SUITES)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.37 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Professional development opportunities
Job Description
NGIS Hawaii is a key provider of hospitality and lodging services located in Pearl Harbor, Hawaii, dedicated to delivering exceptional guest experiences for military personnel, their families, and visitors. As part of the broader NEXCOM Hospitality Group (NHG), NGIS Hawaii plays a critical role in managing and coordinating accommodations that meet the specific needs of Department of Defense members and affiliates. The organization emphasizes operational efficiency, customer satisfaction, and strict adherence to policies to ensure the smooth operation of its hospitality offerings. NGIS Hawaii is committed to excellence in guest services, leveraging advanced reservation systems and management practices to maintain... Show More
Job Requirements
- One year of general office clerical experience
- One year progressively responsible experience related to reservation operations
- Six months of experience demonstrating knowledge of reservation principles and regulations
- Ability to handle large amounts of cash
- Proficiency with personal computers and software
- Substitution of education for experience allowed with one-half academic year of study equating to six months of experience
- High school diploma or equivalent
- Ability to work full-time with a schedule of 35 plus hours per week
Job Qualifications
- One year of general office clerical experience demonstrating satisfactory clerical skills
- At least one year progressively responsible experience in reservation operations and guest services
- Knowledge of reservation principles, concepts, standards, and regulations
- Ability to use personal computers and various software programs
- Ability to handle and account for large amounts of cash
- Strong communication and interpersonal skills
- Customer service orientation
- Ability to manage billing and payment processes
- Experience using property management and reservation systems
- Ability to maintain guest privacy and security
- Positive attitude and welcoming demeanor
Job Duties
- Acts as the primary point of contact for all group reservations
- Creates and corresponds swiftly to email requests concerning guest/group reservation bookings to ensure room inventories remain accurate to prevent overbooking
- Receives requests and processes group reservations of 5 or more persons within established guidelines and administers all group contracts
- Provides certificate of non-availability and/or alternative lodging when rooms are not available
- Maintains contact with Central Reservation System to ensure room inventories are accurate
- Utilizes online Management Console to verify and update room inventories to prevent overbooking
- Verifies the Arrivals List daily and resolves inconsistencies
- Utilizes Property Management System to register guests, assign rooms, secure and authorize credit cards, issue room keys, maintain guest accounts, and process payments
- Greets groups upon arrival with pre-made keys and registration forms
- Provides information on hotel facilities and local attractions
- Handles customer complaints effectively and involves management as necessary
- Manages change fund, prepares Close Bank Report and deposits cash receipts
- Sets up direct bills and liaises with front desk on billing issues
- Ensures guest security and privacy at all times
- Performs other related duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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