GROUP COORDINATOR (RFT/NAVY GATEWAY INNS AND SUITES)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.37 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Career development opportunities
Job Description
NGIS Hawaii is a prominent organization dedicated to providing exceptional hospitality services within the United States, specifically located in the strategic and culturally rich area of Pearl Harbor, Hawaii. As part of the NEXCOM Hospitality Group (NHG), NGIS Hawaii focuses on delivering comprehensive lodging services that cater to diverse groups, ensuring that every guest experience is seamless and satisfactory. Known for its commitment to quality and customer care, NGIS Hawaii upholds a strong reputation in managing group reservations and offering a variety of accommodation options tailored to meet the needs of large groups, making it a preferred choice for both... Show More
Job Requirements
- one year of general office clerical experience
- six months of progressively responsible experience related to reservation operations
- ability to use a personal computer and various software programs
- ability to control and handle cash
- high school diploma or equivalent
- available to work full-time
- willing to perform duties including guest interaction and cash handling
Job Qualifications
- one year of general office clerical experience
- at least six months of experience related to reservation operations
- knowledge of basic principles, concepts, standards, and regulations related to reservation operations
- ability to use personal computer and various software programs
- capability to control, account for, and handle cash
- effective communication skills
- customer service experience
- proficiency in property management systems
- basic knowledge of billing procedures
- ability to handle customer complaints professionally
- strong organizational skills
Job Duties
- acts as the primary point of contact for all group reservations
- create and respond to email requests concerning group bookings
- receive requests and process group reservations of five or more persons
- administer all group contracts
- provide certificates of non-availability and alternative lodging when rooms are unavailable
- maintain contact with central reservation system to ensure accurate room inventories
- utilize online management console to verify and adjust room availability
- verify arrivals list daily and correct inconsistencies
- utilize property management system to access guest information
- register and assign rooms to guests
- secure and authorize credit cards for room charges
- issue room keys
- keep records of occupied rooms and guest accounts
- present statements and collect payments
- greet groups with pre-made keys and registration forms
- demonstrate effective communication and a welcoming manner
- interact professionally with guests
- provide information on hotel facilities and local attractions
- assist in handling customer complaints
- receive and manage a change fund
- prepare close bank report and deposit cash receipts
- set up direct bills and liaise with front desk staff
- ensure guest security and privacy
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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