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Group and Parties Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $39,800.00 - $75,200.00
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Work Schedule

Weekend Shifts
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Benefits

Medical insurance
HSA
Dental Insurance
Vision Insurance
Life insurance
Aflac supplemental plans
401(k) retirement plan
Paid Time Off
sick leave

Job Description

Five Star Parks & Attractions is a leading operator in the amusement and hospitality sector, renowned for bringing joy and memorable experiences to families, friends, and coworkers across the United States. As the largest privately-owned operator of family entertainment centers (FECs) in the U.S., Five Star Parks & Attractions pride themselves on creating vibrant and dynamic indoor and outdoor entertainment environments that cater to a broad audience. The company emphasizes a culture of fun, growth, and meaningful work, providing employees with opportunities to embark on diverse career paths. Whether an individual is seeking a first-time job, flexible work hours, or... Show More

Job Requirements

  • Must be at least 21 years of age
  • must have a high school diploma or GED or equivalent combination of relevant education and experience
  • must have at least one year of management or supervisory experience
  • experience in restaurant/food & beverage management is required
  • must be able to work weekends and holidays
  • must be able to work up to 45 hours per week available every weekend
  • able to stand for long periods of time
  • able to lift 39lbs unaided
  • valid driver’s license required
  • authorized to work in the United States

Job Qualifications

  • Must be at least 21 years of age
  • must have a high school diploma or GED or equivalent combination of relevant education and experience
  • must have at least one year of management or supervisory experience
  • experience in restaurant/food & beverage management is required
  • effective communication skills
  • strong leadership and team management abilities
  • excellent attention to detail
  • commitment to operational excellence
  • passion for hospitality and delivering exceptional customer service
  • effective time management skills and the ability to prioritize tasks in a fast-paced environment

Job Duties

  • Supervise a diverse team of 15-50+ employees ensuring seamless daily operations and maintaining a high standard of customer service
  • maintain accurate records of employee attendance and performance metrics on a daily basis
  • conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions
  • train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies
  • plan and organize day-to-day operations to optimize productivity and efficiency across all attractions
  • implement strategies to enhance team performance safety protocols and customer service initiatives
  • foster a culture of teamwork and open communication among team members to drive engagement and satisfaction
  • maintain a proactive safety-focused attitude ensuring that all operations comply with safety standards
  • oversee specific roles such as scheduling inventory control and supply management to ensure smooth operations
  • serve as the point of contact for special projects holiday operations and any emergency situations that may arise

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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